Client Coordinator

Company DescriptionAlbumite.bg is Bulgaria’s leading company specializing in photography and the creation of premium albums for kindergarten, school, and high school graduates. We also craft luxury photo books for any occasion, fully customized by our clients using their own designs and photos.Our team is made up of passionate, creative young professionals whose ideas matter. At Albumite.bg, we are more than a company—we are a family dedicated to turning albums into true works of art.Role DescriptionThe Client Coordinator will serve as the primary point of contact between our clients and internal teams. This role ensures smooth communication, timely delivery of projects, and an exceptional customer experience. You will manage client relationships from initial inquiry through final product delivery.Responsibilities: · Client Communication: Respond to inquiries via email and phone, provide guidance on customization options, and maintain clear communication throughout the project lifecycle. · Project Coordination: Work closely with the sales team, photographers, designers, and production teams to ensure client requirements are met on time and within budget. Schedule appointments for our sales team. · Order Management: Place orders, track orders, confirm details, and oversee timelines for album production and delivery. · Quality Assurance: Review final products for accuracy and quality before delivery to clients. · Problem Resolution: Address client concerns promptly and professionally, ensuring satisfaction. · Documentation: Maintain accurate records of client interactions, project details, and feedback. · Organizational Tasks: Prepare reports on project status, client feedback, and workload.Requirements: · Strong organizational skills. · Excellent communication and interpersonal abilities. · Customer service experience. · Attention to detail and a proactive approach to problem-solving. · Basic digital literacy; experience with spreadsheets, scheduling tools, or CRM systems is a bonus. · Previous experience in client coordination, office administration, or customer service is preferred. Required education: · High School/ Bachelor/ Master’s degree What we offer: · A creative and collaborative work environment. · Opportunities for professional growth in the photography and design industry. · Competitive salary.