Client Experience Manager (luxury retail)

Key ResponsibilitiesClient Relationship & Experience ManagementLead initiatives to enhance the overall client experience, ensuring every touchpoint reflects the brand’s luxury standards.Build and nurture long-term relationships with VIP and high-potential clients, promoting brand loyalty and repeat purchases.Collaborate with boutique teams to deliver personalized services, exclusive events, and tailored communication strategies.Monitor and analyze client feedback, identifying opportunities for improvement in client satisfaction and service delivery.Events & Brand ExperiencePlan and execute exclusive in-store or off-site client events, product launches, and VIP activations that enhance brand prestige.Collaborate with marketing and merchandising teams to ensure event concepts align with brand image and commercial goals.Measure event effectiveness and client engagement impact through post-event analysis and reporting.Qualifications & RequirementsBachelor’s degree in Business Administration, Marketing, Luxury Management, or related field.Minimum 5–8 years of experience in client experience, CRM, or retail management within luxury fashion, beauty, jewelry, or hospitality industries.Strong leadership, communication, and interpersonal skills with a passion for luxury customer service.Analytical mindset with the ability to interpret client data and translate insights into action.Excellent command of English; proficiency in additional languages (e.g., Mandarin, Thai, or French) is a plus.Flexibility to work weekends or evenings for client events and store activations.