Content Moderator - Japanese Speaker

Title: Content Reviewer – Japanese Speaking (Contract)Location: Bangkok, Thailand (Onsite)Experience: 0-2 Years24/7 Rotational shiftCore Competencies:● Excellent written, reading & spoken communications skills in Required Language and understanding of local culture● Good communications skills (English)● Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)● Should have worked in an international technical support environment, search skills, ability to approach problems logically● Should have experience in transaction monitoring, sampling plan etc.● Should have conducted calibration sessions both internal and external● Excellent analytical and research skillsOther Requirements:● Willing to work in 24x7 environment● Should be comfortable working with explicit & sensitive content● Ability to manage critical situations with minimum supervision● Good interpersonal and communication skills● Ability to perform in adverse situationsDetailed Role & Responsibilities:● Ensure on meeting daily KPIs and accountable for the success and quality of the process● Ability to learn to work with customer internal tools● Meet the Quality audit sampling & ensure the Quality targets are met● Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities● Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos● Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images● Coaching team members based on the audit findings, their performance and compliances● Responsible for driving new instructions received from the clients across teams● To side barge and observe reviewers working on Jobs across all queues● To provide inputs/insights for process improvements● Provide floor support● Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders● Attend internal & external Calibration sessions● Assist on Training need analysis● Assist the TL/TM on bottom quartile management activities● Help improve the defined processes as we create more automation and gather information● QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines