Client Liaison Officer.INT ORT.Client Services (Airport Management)(P70001)

Job DescriptionKey Performance OutputThe successful candidate will report to the Assistant Manager: Car Park and will be responsible but not limited to the following:Conduct audits, report on deviations and follow up to ensure remedial actions have been implemented.Daily inspections and monitoring of availability and functionality of Landside building infrastructure (QMS).Detect and proactively monitor events in collaboration with other departments and report on deviations.Monitor process and system efficiency within Landside operations (through put and dwell time) and recommend/implement remedial action where needed.Investigate escalated customer queries and provide feedback to customer service.Respond to accidents and incidents within the Landside environment.Conduct routinely walkabouts of the entire Landside.Monitor and manage shuttle service to ensure on time arrivals, cleanliness, acceptable drivers conduct and compliance of buses (operating permits)Facilitation of VIP as and when required.Assist with the permit process (diplomats and VIP’s) where applicable.Assist manager with Landside project activities.Record keeping of any incidents and accidents within the Landside environment.Compile daily reconciliation reports.Provide input into monthly departmental management reports.Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures. Report non-compliance and implement corrective actions to ensure compliance.Ensure external Stakeholder compliance to relevant legislative requirements, SOP’s, operational standards and policies and practices. Take remedial action in case of non-compliance.Liaison with safety department to ensure safety compliance with regards to any works on the Landside.Participate in pre-audit process to minimise final audit findings.Assure stable employee relations by managing conflict and creating a positive working environment.Ensure that work is executed in accordance with contract (time frame, SLA, scope, quality).Management of contractors and service providers through applicable conditions of contract.Technical Skills And ExperienceThe following skills & experience is required or equivalent of such is required:Higher Certificate (NQF 5) in Commercial or Business Management is essential.2 years Public Management operational experience is essential 1 year Operations Supervisory experience is essentialCode-B motor vehicle licenceIntermediate proficiency of MS Office packages CompetenciesAnalytical skillsLeading othersLeading changeProblem solvingPlanning & OrganisingResults drivenInterpersonal skillsCommunication. Application and EnquiresKindly apply online for this opportunity By: 18 November 2025 Shortlisted candidates will be required to provide Proof of their qualifications, NQF level and credits, and must be eligible for top security clearance within 3 Months of appointment. Positions will be filled in the line with Airports Company South Africa Values and Employment Equity Policy and Plan. Should you not hear from us within 30 days of your application, consider your application unsuccessful.