Client Onboarding Senior Manager

The Client Onboarding Senior Manager accomplishes results through the management of professional team(s). Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.Responsibilities:Managing a team of 20 – 25 professionals in total (6-8 direct reports including 2 Team Leaders)Scope of responsibility: Custody Account Opening and FX Static Data setupsResponsible for customer interaction, documentation issuance, review and system setups.Focuses on timely and accurate delivery of all account opening functions, as well as on delivering superior customer service and resolution of customer issues.Efficiently and effectively leads projects related to process changes, improvement and transformation and ensures smooth cutover with minimized risks.Shares responsibility for budget, policy formulation and short-term resource planning. Maintains appropriate staffing /hiring requirements to meet operational needs. Responsible for all training and development needs for assigned personnel.Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup.What we are looking for:5-10 years of experience in Security Services (FX Ops experience is welcome)Excellent people management skills: managing a team of at least 7-8 professionalsExperience in process change / transformation projectsDemonstrated Project management skill including financial cost management skills.Advanced execution skillsExposure to Customer Services, Clients are highly welcomeProficient knowledge of English (written and spoken).Bachelor’s/University degree or equivalent experience, potentially Masters degreeWhat We Can Offer YouBy joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:Private Medical Care ProgramLife Insurance ProgramPension Plan contribution (PPE Program)Paid Parental Leave Program (maternity and paternity leave)Holiday AllowanceSport Card + Sport and team recreation activitiesAccess to an array of learning and development resourcesA discretional annual performance related bonusAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.------------------------------------------------------Job Family Group: Customer Service------------------------------------------------------Job Family:Institutional Client Onboarding------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant SkillsPlease see the requirements listed above.------------------------------------------------------Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.