Client Onboarding & Transaction Monitoring Associate

About ACE Money Transfer:ACE Money Transfer is a trusted leader in global remittance services, enabling secure, fast, and affordable money transfers to over 100 countries worldwide. With a strong focus on transparency, regulatory compliance, and customer satisfaction, ACE serves millions of customers who rely on its platform for safe cross-border payments every day.Job Title: Client Onboarding & Transaction Monitoring AssociateDepartment: OperationsReports To: Manager Operations / Head of OperationsLocation: Dublin, IrelandCompany: ACE Money Transfer – www.acemoneytransfer.comRole Overview:As a Client Onboarding & Transaction Monitoring Associate, you will play a vital role in safeguarding ACE’s operational excellence. Your key responsibility will be to facilitate a smooth and compliant onboarding experience for new customers, while continuously monitoring financial transactions to detect and prevent any suspicious or irregular activities. You will evaluate customer information, verify documentation, analyse transaction patterns, and ensure all processes align with internal policies and regulatory standards.This position serves as a critical checkpoint, balancing efficient customer onboarding with vigilant oversight of money transfer transactions across global corridors.Key Duties & Responsibilities:Client Onboarding:Assess and validate customer profiles and submitted documents through ACE’s digital platformsEnsure KYC (Know Your Customer) requirements are fulfilled in accordance with country-specific regulationsConduct identity verification, identify incomplete or inconsistent profiles, and engage with customers to resolve issuesApprove customer registrations that meet compliance criteria, and escalate high-risk or suspicious cases appropriatelyProvide support to customers via email or internal systems regarding onboarding queriesTransaction Monitoring:Continuously review transactions in real-time and after processing using ACE’s monitoring toolsInvestigate flagged activities for unusual patterns such as structuring, high-value transfers, or rapid transactionsApprove routine transactions within expected behaviour parameters; hold and escalate those requiring further investigationFollow up with customers to gather additional information or documentation when transactions are held for reviewProcess transactions efficiently while maintaining vigilance against fraud and riskOperational Coordination:Collaborate closely with operations and customer support teams to resolve issues related to onboarding or transaction holdsPrepare regular reports and summaries highlighting onboarding efficiency and monitoring outcomesCommunicate updates on process improvements, emerging trends, and system performance with relevant teamsAccurately document all onboarding and monitoring activities within ACE’s systemsCompliance & Regulatory Awareness:Maintain foundational knowledge of AML (Anti-Money Laundering) and KYC standards pertinent to the remittance industryFollow ACE’s internal policies and procedures related to customer onboarding, verification, and transaction monitoringKeep abreast of regulatory developments and promptly report unusual transactions to senior management or the Compliance teamEducation:Bachelor’s degree in Business, Finance, Banking, or a related discipline, or equivalent relevant experienceExperience:1–3 years in customer onboarding, transaction monitoring, or operations within financial services, fintech, or remittance sectorsExperience with digital onboarding and remittance platforms is an advantageSkills:Strong attention to detail with an ability to follow established proceduresAnalytical mindset with sound judgment in evaluating transactions and customer dataClear and effective communication skills for customer and team interactionsAbility to manage multiple tasks efficiently in a fast-paced environmentComfortable using digital tools, monitoring software, and case management systemsAttributes:High integrity and discretion in handling sensitive financial informationCustomer-oriented approach with a proactive problem-solving attitudeTeam player who embraces continuous learning and adapts to regulatory or technological changesDedication to maintaining ACE’s reputation for trust, speed, and complianceWebsite: www.acemoneytransfer.comPowered by JazzHRQp3zbucQMo