Client Partner

WHO ARE WE?Kaliber is pioneering change in the industry by making strides in advancing campaign insights, automation, and performance branding. We focus on delivering practical, measurable impact for both short- and long-term goals. We're reimagining what it means to be an agency—one you can trust, rely on, and that champions its people as some of the most talented in the game.If you're a change-maker who thrives on taking on the giants and shaking trees until the snakes fall out, we are the team for you.At Kaliber, we don't just talk about change—we lead it. By attracting and empowering the best talent, we create value for the clients who appreciate what we've built and where we're going.Our change-making impact:Launched APAC Marketers into 7 countries to help marketers find jobs, opportunities, and each otherIntroduce Performance Branding principles to the world to turn a buzzword into an actionable strategy Experimenting with a 4-Day Work Week in 2025About The RoleThe Client Partner serves as a trusted advisor and the primary point of contact for our key clients. This strategic role demands an individual who excels at effective communication and building relationships that foster mutual growth.You will act as a strategic consultant and business partner to clients, identifying opportunities, recommending new initiatives, and guiding them through comprehensive performance marketing strategies across Google, Meta, LinkedIn, TikTok, and Programmatic channels. You will also provide expert advice on advertising and creative work, ensuring campaigns are not only high-performing but also align with the client's brand, audience, and overall business objectives.Your ultimate goal is to ensure every project delivers measurable business impact while upholding Kaliber's commitment to excellence, collaboration, and innovation.ResponsibilitiesClient Strategy & Partnership (40%)Serve as the main strategic advisor for clients, ensuring Kaliber's solutions are aligned with their business goalsProactively identify opportunities for account growth, upselling, and service expansionLead quarterly business reviews and performance presentations for key stakeholdersProvide consultative recommendations on media strategy, creative direction, audience targeting, and conversion optimizationAdvise on campaign structure, objectives, optimization strategies, and ad structure, leveraging best practices and channel expertiseCollaborate with internal teams to develop compelling proposals, media plans, and presentations for new business and project opportunitiesKeep clients informed about new technologies, tools, and market opportunities to maintain a competitive edge in digital trendsTranslate performance data into actionable insights that drive business decisionsDelivery Oversight (30%)Oversee performance across all digital marketing channels, including Google, Meta, LinkedIn, TikTok, and Programmatic (DV360)Conduct quality checks on campaign setup, tracking, and creative deliverables to ensure accuracy and adherence to best practicesWork closely with the Performance team to identify scaling opportunities, troubleshoot issues, and present findings or recommendations to clients proactivelyExtract and interpret performance data to prepare client reports and insights as neededPossess basic knowledge of troubleshooting tracking and measurement issues, ensuring proper event setup and validation across platforms (e.g., GA4, GTM, Meta Pixel)Maintain a strong performance marketing background, including the ability to execute, review, audit campaigns, pull platform data, and prepare reportsMedia Planning & Execution (15%)Develop integrated media plans that align with client business goals and marketing objectivesRecommend optimal channel mix, targeting strategies, and budget allocationEnsure cohesive execution across touchpoints by aligning with Creative, Performance, and Data teamsReview and advise on creative concepts, messaging angles, and ad formats based on best practicesProject & Relationship Management (15%)Oversee the entire project delivery lifecycle, from briefing and production to QA, reporting, and next stepsManage deliverables across Performance, Creative, and Data teams, ensuring deadlines are met and quality standards are maintainedFacilitate cross-functional collaboration to overcome challenges, capitalize on opportunities, and deliver outstanding resultsEnsure clear communication internally and externally, balancing client satisfaction with business sustainabilityCollaborate with the Finance Team to ensure accurate billing for retainers and out-of-scope chargesRequirementsWHAT YOU WILL BRINGThe minimum qualifications for this role include:5+ years of experience in client management or strategy roles within a digital or performance marketing agencyStrong understanding of digital performance channels (Google Ads, Meta, LinkedIn, TikTok, Programmatic)Proven ability to lead client relationships and drive account growthBasic knowledge of analytics tools (GA4, GTM, Data Studio) and campaign tracking fundamentalsBachelor's degree in marketing or equivalent experiencePreferred qualifications for this role include:A strategic thinker with hands-on experience in campaign execution and reportingExcellent communication and presentation skillsStrong project management abilities, characterized by attention to detail, organization, and a proactive approachA collaborative team player capable of translating business needs into actionable plansProven experience with Project Management software (bonus points if you're a ClickUp pro!)Exceptional written, spoken, and presentation skills that bring clarity and excitement to your ideasReady to bring your A-game and collaborate with stakeholders from across the boardBenefitsFlexible working hours and arrangementsWork from home, office, or anywhere in the worldGenerous paid time off—including sick and emergency leaves—on top of your local public holidaysProvision for company-owned laptop and productivity equipment if neededBi-annual performance and salary reviews