Client Partnership Account Manager and Operations Lead

About TLC: Founded by Harvard Business School Professor Frances Frei, best-selling author Anne Morriss, and technology executive Cara Shortsleeve, The Leadership Consortium (TLC) is a premier provider of leadership development and executive coaching. Since 2018, TLC has helped senior leaders unlock their full potential and lead with greater impact. Along the way, we've forged strong enterprise partnerships with 80+ companies (including Google, HubSpot, Etsy, Walmart, L’Oreal, the NBA, and dozens more) in 50+ countries, and have been recognized for innovative high-impact work by Inc., the Stevie Awards, and BostInno.We’re based in Greater Boston and fully embrace flexible, remote work. For team members outside Boston, travel is required quarterly for in-person team meetings; additional travel may be required from time to time pending business needs. We offer competitive pay and benefits—including health coverage, retirement support, generous time off, and the flexibility to do your best work from wherever you are.About the Role:Our Client Partnership team develops and executes TLC’s vision and strategy for exceptional B2B partnerships and retention. This team conveys the “voice of the customer” to the TLC team, influencing the evolution and expansion of TLC products. We are hiring a Client Partnership Account Manager and Operations Lead to support and partner with the Head of Client Partnerships in service of our mission to delight, retain, and grow every TLC client.In this dynamic, client-facing role, you’ll partner closely with the Head of Client Partnerships to manage and grow a portfolio of clients while ensuring excellence across the full client experience. You’ll coordinate timelines, touchpoints, and deliverables to create a high-touch, human-centered approach that keeps our clients engaged and inspired.You’re someone who thrives on relationships, brings structure to complexity, and loves finding smarter ways to serve and delight clients. You’ll balance strategic thinking with hands-on execution — improving how we work, building scalable systems, and ensuring every client feels valued and supported. If you’re motivated by collaboration, curiosity, and impact — we’d love to meet you.What You’ll Do:Direct Account ManagementIn partnership with the Head of Client Partnerships, you will execute TLC’s vision and strategy for client partnerships and retention. You will assume responsibility for the overall client experience and revenue growth for a subset of TLC’s clients.Own the full client lifecycle, including: company onboarding; participant onboarding; reactive service; proactive cross selling; invoicing; negotiating and signing ongoing business.Nurture key strategic relationships through all forms of communication; including calls, emails, on a weekly/monthly basis.Analyze client business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.Serve as a strategic partner to the client and evaluate the impact of TLC on each company and its participants. You will analyze data, build compelling reports and present findings back to clients.Act as customers’ advocate within TLC, spotting opportunities to enhance their experience and working cross-functionally within TLC to implement them.Support the TLC Client Portfolio - OperationsDeeply understand the customer lifecycle from onboarding through exit.Create a comprehensive internal calendar on an annual basis, noting key dates and deliverables, to enable the success of the broader TLC Customer Success team, our clients, and our points of contact at client organizations.Consistently evaluate our relationship management processes to ensure optimal efficiency and effectiveness; suggest iterations and improvements to increase quality, efficiency and speed.Consider and recommend the strategic use of AI to improve our internal operations.Support the TLC Client Portfolio - CommunicationsCreate and foster a supportive & engaged community of program managers within client organizations.Similar to a product marketing or sales enablement role, create and maintain the templates, communications, sales and marketing assets and all collateral broadly provided to our Program Manager community.Consistently evaluate and evolve our resources to ensure we support our customers most effectively and in line with TLC’s vision for client experience.Consider and recommend the strategic use of AI to improve our communications broadly.Cross-Functional Support & Duties as Assigned: As part of a small, fast-paced team, collaborate cross-functionally in service of TLC’s broader goals. Contribute to periodic high-impact, cross-team initiatives, such as social media, ad hoc vendor management, collateral development, events, etc.What you bring:Dedication to superb client service; customer first mentality; you are known for your deep relationships with accounts who consider you a trusted advisorOver 5 years of experience and proven track record in account management, product marketing, and go-to-market functions Whiz at content creation: create strategic presentations, reports, and assets (tear sheets, email templates, slack messages) that resonate with prospects and customers Detail-oriented and highly organized; adores a good processCommunity builder; enjoy bringing clients together to connect and learn from each other Data-driven; enjoy analyzing large sets of data to tell stories and demonstrating ROIGoal oriented; thrive when faced with a clear goal; proven track record of exceeding goalsEntrepreneurial attitude, comfort with ambiguity, ability to thrive in a scrappy environmentExcellent communicator and public speakerExperience working with CRMs such as HubSpotExperience with using AI to improve customer experienceExcellent academic credentials; BA or BS requiredHow to Apply:If you're interested in this opportunity, please email careers@tlcleaders.com with the following:A link to your LinkedIn profileYour resumeOptional: A brief cover letter sharing why this opportunity excites you and how it fits into your career journeyWe look forward to hearing from you!