Client Relations Specialist -Call Center
Posted: 11 hours ago
Job Description
🌟 We’re Hiring | Client Experience Management SpecialistAt Atheel CX, we’re seeking a Client Experience Management Specialist to ensure an outstanding client journey from onboarding to long-term partnership.Key ResponsibilitiesAct as the primary contact for client experience initiatives and escalations.Monitor feedback, resolve issues, and enhance satisfaction and retention.Collaborate with Operations, HR, Training, and Quality to improve service delivery.Identify pain points, propose improvements, and support client onboarding.Drive growth opportunities through upselling and cross-selling.QualificationsBachelor’s degree in Business, Marketing, Communications, or related field.1–4 years of experience in client experience, account management, or customer success.Strong communication, problem-solving, and organizational skills.Proficiency in CRM tools, MS Office, and reporting.Fluency in English.📲 To apply, send a WhatsApp message to 01551410516 (mention Client Experience).
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