Client Relationship Manager

Ultima Markets is a dynamic multi-asset trading platform specializing in the fintech and forex sectors. Founded in 2016, we are dedicated to providing innovative financial solutions that empower our clients to excel in a competitive marketplace.Our platform offers access to over 250 CFD financial instruments, including Forex, Commodities, Indices, and Shares, catering to investors from all walks of life. At Ultima Markets, we foster a collaborative and inclusive work environment where innovation is encouraged. Our team members benefit from professional development opportunities and the chance to work with industry leaders in fintech. If you are passionate about driving change in the financial sector and want to be part of a growing company, we invite you to apply.To learn more about our company, please visit our website: https://www.ultimamarkets.com.Key ResponsibilitiesRelationship Management: Establish and nurture long-term relationships with key clients to enhance satisfaction and loyalty.Retention Strategies: Develop and implement strategies to minimize client attrition and foster loyalty.Client Support: Act as the primary point of contact for client inquiries and resolve any issues effectivelyFeedback Analysis: Analyze client feedback and data to enhance service offerings and improve overall satisfaction.Account Monitoring: Regularly monitor client accounts, providing timely updates on their status and performanceMarket Awareness: Stay updated on market trends, trading opportunities, and associated risks.Industry Insights: Continuously track industry developments, economic indicators, and global events that may influence the forex market to provide relevant recommendations tailored to client needs.Experience and QualificationsBachelor’s degree in Business Administration, Marketing, Communication, or a related field.Minimum of 1 year of experience in client relations, client retention, or customer engagement, preferably within the forex industry.Strong understanding of the forex market and related financial products.Excellent communication and interpersonal skills.Strong problem-solving and negotiation abilities.Proficiency in both Mandarin and English, with strong written and verbal communication skills.What We OfferCompetitive Salary and Commission SchemeClear Career Progression Pathways & Professional DevelopmentMedical InsuranceTransport AllowanceHealth and Wellness AllowanceFree-flow Snacks & Beverages at PantryAdditional Leave Options: Compassionate Leave, Maternity Leave, Paternity Leave, Birthday LeaveTeam Building Activities: Festive Seasons Celebration, Annual Dinners, Lunch Treats, Birthday CelebrationFlexible Work Schedule: 5-day week with flexible start time