Client Service - Helpdesk (6 months)

About Maybank SecuritiesMaybank Securities is the fully owned Investment Banking arm of Maybank, one of Asia’s leading banking groups and Southeast Asia’s fourth largest bank by assets. We provide a full suite of investment banking services across the region, including securities broking, prime brokerage, and investment advisory.Job DescriptionAre you a proactive team player with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment and enjoy helping others navigate financial platforms? If so, we invite you to join Maybank Securities as part of our Client Support pillar.Key Responsibilities:Deliver outstanding customer service across all non-face-to-face servicing channels including but not limited to email, calla and WhatsApp. Be an expert on our products and services and an advocate for the company. Guide customers and front-office staff on the use of our online trading platform.Act as the primary point of contact for resolving operational and technical queries.Process applications related to our online trading portal in a timely manner.Ensure strict compliance with internal policies and procedures.Conduct User Acceptance Testing (UAT) and provide constructive feedback to stakeholders.Support various administrative tasks, ad hoc duties, and contribute to projects and initiatives as needed.Qualifications & Requirements:Excellent verbal and written communication skills.A customer-centric mind set with a commitment to service excellence.Strong attention to detail and effective organizational abilities.Proficiency in Microsoft Office applications (Word, Excel, Outlook).1–2 years of relevant experience preferred but not essential, ideally within the financial services industry.Diploma or Degree in Banking & Finance or a related field.We regret that only short-listed candidates will be notified.