Client Service Officer,

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3000 and operates in many locations, supporting tens of thousands of people each year. Join us in making a positive difference!Centacare Home Safety Services provides home maintenance and repairs, security, minor modifications, information and referral services to older Australians and people with a disability.

Our services have over 25 years of experience in delivering both State and Federal Government initiatives including Home Assist Secure, Commonwealth Home Support Program, Queensland Community Care services as well Veteran Affairs. About The RoleAs a Client Service Officer, you'll coordinate and schedule services, liaise with Field Officers and contractors, manage client requests, and ensure timely and high-quality service delivery. You’ll play a pivotal role in supporting service leaders and helping Centacare deliver flexible, person-centred care under programs like Home Assist Secure and the Commonwealth Home Support Program.

Key ResponsibilitiesRespond to client enquiries and coordinate service requestsSchedule maintenance work and manage contractor communicationsMaintain accurate data and documentation in client systemsSupport continuous improvement and service quality reviewsAssist with client intake, assessment, and case documentationPromote Home Safety programs and build stakeholder relationshipsWhat You’ll BringCertificate III (or higher) in Business Administration or equivalent experienceStrong communication and conflict resolution skillsExperience in scheduling, contractor coordination, and customer serviceProficiency with Microsoft Office and client management systems A current Blue Card, Yellow Card, and National Police Certificate (or able to obtain)A valid driver’s licenceWhy Join Centacare?Be part of a values-driven organisation making a real impactSupportive team environment with ongoing professional developmentDiverse, meaningful work that supports vulnerable community membersOpportunity to grow your career in the community services sectorReady to Make a Difference?If you're passionate about helping others and thrive in a dynamic, client-focused environment, we’d love to hear from you.

Apply now to join a trusted organisation that supports over 100,000 Queenslanders every year!