Client Service Specialist - Remote | Malaysia

Client Service Specialist - Remote | Malaysia As a Fiat Client Service Specialist, you will play a crucial role in maintaining high customer satisfaction levels within our buy crypto product and services. You will be responsible for handling Fiat-related inquiries from our customers via email, Lark, Telegram, and other channel systems. Additionally, you will collaborate closely with the Fiat team to provide feedback and improve workflow processes.Job ResponsibilitiesRespond to Fiat-related customer inquiries promptly and professionally through email, Lark, Telegram, and other communication channels.Collaborate with the internal teams, merchants and 3rd party bank service providers to address customer feedback, improve processes, and enhance the overall user experience.Maintain a deep understanding of our buy crypto products and services to provide accurate and informative responses to customer inquiries.Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.Work closely with other customer support specialists to share insights and best practices.Assist in identifying and documenting common customer issues to help improve our products and services.Job RequirementsExcellent written and verbal communication skills in English and Chinese.Strong customer service orientation with a dedication to providing exceptional support.Ability to work collaboratively within a team and 24/7 shift and on public holidays.Attention to detail and problem-solving skills.Familiarity with cryptocurrency and blockchain technology, especially fiat transactions is a plus.Diploma and aboveAbout OSLAs a subsidiary of the publicly listed OSL Group (HKEX: 863.HK), OSL Digital Securities is Hong Kong’s first and most established SFC-licensed and insured digital asset platform. Operating since 2018, the platform provides institutional-grade digital asset services to corporations, financial institutions, professional and retail investors.OSL Core ValuesBe customer-centeredBe a high-performing teamBe relentlessly innovativeBe directBe an ownerBe geared toward actionBe compliant