Client Services Coordinator - Dublin

Location: Citywest (Hybrid after successful completion of probation period) BAYADA Home Health Care is seeking a highly organised and compassionate Client Services Coordinator to join our growing team. This is a key support role within our operations team, focused on delivering outstanding service to our clients while ensuring smooth day-to-day coordination of care in the community.This position is ideal for someone with a background in healthcare administration who is looking to develop a long-term career in a values-led organisation.You will play a central role in ensuring continuity of care for our clients by managing rosters, supporting recruitment and providing administrative and operational support across the office.Key ResponsibilitiesService Coordination & Rostering Manage and maintain monthly and daily rosters using Alayacare. Ensure agreed fill rates and KPIs are achieved, responding efficiently to call-outs and schedule changes. Accurately document all client and stakeholder communications (clients, families, GPs, HSE, etc.) to ensure continuity of care. Build strong working relationships with clients and healthcare professionals. Business & Office Support Answer and triage incoming calls to office staff. Attend internal meetings and company events and take minutes where required. Support the wider team with administrative and office-based duties. Business Development Support Follow up on new service enquiries and business leads. Provide insight on staffing challenges, local market trends and service demand. Assist with strategic planning and service expansion discussions. RequirementsEssential Requirements Proven organisational, time management and communication skills. Strong interpersonal skills with the ability to multitask in a fast-paced environment. High attention to detail and excellent record keeping. Strong IT skills, including Microsoft Word and Excel. Fluent English communication, both written and verbal. Desirable Previous experience in home care, rostering or healthcare administration. Experience using ATS or CRM systems (Zoho Recruit / Alayacare or similar). Degree in business or related field. Benefits Competitive salary package Hybrid working model following successful completion of probation 23 days annual leave Sick py scheme Pension scheme and maternity leave benefit* Ongoing learning and development support Career progression opportunities