Client Services Manager (MSP)

As a Client Services Manager (CSM) at AgileOne, you will play a central role in leading the contingent workforce programme for one of our key clients, across locations in Oss, Boxmeer, and Haarlem. This is a hybrid role requiring regular on-site presence, with travel reimbursement provided.You will manage and mentor a team of Client Services Professionals, ensure compliance with Dutch labour law, streamline communication, and work closely with senior hiring managers and HR leads across locations. This is a hands-on leadership role where strategy, stakeholder engagement, and operational excellence meet.Our RequirementsProven experience in staffing, MSP, or contingent workforce programmesStrong people manager with experience leading a team and developing talentExcellent stakeholder management skills, confident engaging with senior hiring managers, HR leads, and suppliersStrategic mindset with the ability to resolve issues proactivelyDeep understanding of Dutch labour law and compliance requirementsHands-on experience with VMS platforms (SAP Fieldglass preferred)Fluent in Dutch (must-have) and English (professional level)Able to travel regularly to Oss, Boxmeer, and HaarlemYour ResponsibilitiesLead, coach, and support a team of Client Services ProfessionalsBuild strong, professional relationships with senior hiring managers, HR leaders, and suppliersEnsure high service levels while managing requisitions, interviews, onboarding, and escalationsAct as the first line of issue resolution, working with your team to identify root causes and drive effective outcomesDeliver training and support to hiring managers on contingent workforce processes and best practicesMaintain compliance with Dutch labour legislation, audit requirements, and internal proceduresSupport continuous improvement of programme operations, reporting, and supplier engagementBalance strategic planning with day-to-day problem-solving and team coachingWhat We OfferA collaborative, international work environment with a global leader in MSP/VMS servicesCar allowanceMarket-competitive salaryComprehensive benefits: mental wellbeing support, Nectar pointsPension scheme (Aegon) and employee referral awardsSupportive leadership and opportunity for long-term career growth