Client Services Manager

Verticurl (a WPP Company) is currently evaluating top candidates for a Client Services Manager to be a critical member of our growing team in Singapore. High-caliber professionals from around the world are joining our team for the opportunity:To join a very fast growing global organization that specializes in Strategy, Consulting, Marketing Technology (MarTech), AI and Customer Experience (CX)To work with talented and multi-cultural colleagues, diverse clients, and agency partners from around the worldTo be constantly exposed to learning new and emerging digital MarTechThis position is a unique opportunity for a Verticurl team member to serve as a trusted consultant to our clients and partners by ensuring they achieve success.The Work We DeliverVerticurl helps marketers achieve their customer acquisition and retention goals by consulting on data-driven strategies. These strategies are possible through marketing solutions that enable marketers to automate personalized experiences through the entire customer lifecycle. Our deep knowledge and expertise in technology and data help our clients achieve success in their digital marketing goals. Some of the marketing solutions we deliver are:Customer Experience (CX)Content Management Systems (CMS)Marketing Automation Platforms (MAP)Customer Data Platforms (CDP)Customer Journeys, Acquisition / Lead Generation ProgramsAgentic AI, Gen AI, LLMYour Responsibilities - Client SuccessDrive and manage growth of key accounts and client relationships. Develop success plans for clients that outline their critical success factors and provide recommendations on MarTech best practices.Collect client briefs and requirements for new projects and oversee internal delivery teams to ensure quality standards and client satisfaction are met.Support in pitch presentations, proposal preparation of non-technical areas, and drive and coordinate contract negotiationsBuild strong relationships with clients, partners and marketing leaders to provide strategic advice on channel expansion, optimization, and business growthOptimizing opportunities through proactive planning and the execution of sales plans and strategies which ultimately stimulate demand.Support Sales for APAC market expansion initiativesYour Responsibilities - Consulting and AdvisoryServe as a trusted advisor to our customers by ensuring they achieve success with MarTech, CX, demand generation, data analysis and generation of insights.Design and implement marketing strategies around CX and MarTech and develop best practices to help clients improve their modern marketing maturity.Help clients identify the right marketing key performance indicators, highlight areas of improvement, and influence strategyAct as a subject matter expert and drive the adoption of client’s investment in their MarTech platform. Prepare monthly and quarterly business reviews to share marketing insight and industry best practices.Skills & Qualifications:Master or Bachelor’s degree in marketing, business or any related fieldAt least 10 years working experienceSuccessful candidates would ideally have exposure to data-driven marketing in a mid to large sized agency or a client-side role in a similar capacityThe individual needs to have experience in the MarTech/AdTech space and be able to leverage the capabilities of the different technology platforms to define customer journeys, campaign strategies and engagement plansGood Excel/BI reporting skills, exposure to MarTech stack like CRM, CDP, marketing automation, commerce, web analytics and optimization tools.Ability to apply creative thinking and sound reasoning, and to communicate effectively verbally and in writing.Ability to apply creative and analytical thinking and provide solutions in an always dynamic work environment.Must be able to work independently and function as a strong team player in a multi-cultural and multi-agency environment.Pro-active, resourceful, detail-oriented and capable of handling a high volume of work.Excellent analysis skills and the ability to develop processes and methodologiesResults-oriented and a strong ability to prioritize and meet deadlines.A positive attitude and a desire to grow within a fast organization.You are well-versed in English and Chinese