Client Services Representative | AEC + Specialty Care Moorabbin

Company DescriptionClient Services Representatives | AEC + Specialty Care MoorabbinThis is an exciting opportunity to be part of the amazing team at our brand-new hospital in Moorabbin, which opened early February. We are seeking enthusiastic and friendly Client Services Representatives in Part Time roles to be part of a fast-paced environment and a welcoming face to our clients and their pets!The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.As a part of the Client Services team, your duties will include: Handling a high volume of inbound calls and email enquiriesManaging all client inquiries and concerns with professionalism and empathyWelcoming clients and their pets to the hospitalBooking and managing appointmentsInvoicing and taking payments – including cash and EFTPOSProcessing payments on Vetpay, Zippay and AfterpayCoordinating with other hospital departments to ensure seamless client experiencesData entry and requesting documents from referring vets and clientsLiaising with referring vetsAd-hoc administrative dutiesAbout YouProven experience in a client services role, preferably in a healthcare or veterinary settingExcellent communication and interpersonal skillsAdaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitudeAttention to detailStrong conflict resolution skillsA calm and empathetic approach to your workA passion for delivering outstanding client serviceWhat We Want To Offer YouA crucial role within a leading veterinary hospital focusing on client service excellenceBrand new hospital build and a workplace that is focused on employee wellbeing and professional satisfactionEmployee benefits including discounts on veterinary services, discounts at retail stores and more!The chance to make a meaningful impact on client satisfaction and team engagementVariety of shifts available including days, evenings, weekends, and public holidays.Apply Now!