Client Services Support | Part time

We have an exciting opportunity available for Client Service Consultant's to join our team in Port Melbourne on Permanent Part Time basis. We will provide full training so if you are looking to start your career in the customer service space then look no further!We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The Core Responsibilities In This Role IncludeReceiving inbound calls and email inquiries from Commercial and Residential customersProactively making outbound calls to our existing customers to promote our products and servicesResolving customer queries quickly and accuratelyScheduling services for residential customersConverting incoming inquiries into sales opportunitiesLiaising with your fellow colleaguesMeeting KPI targetsMaintaining our databases by ensuring customer records and details are up to date while ensuring compliance.The Ideal Candidate Must PossessExperience working in customer service or call centre environments (essential)This is an office-based role so you must be based in Port MelbournePrevious experience in phone sales and converting inquiries into salesProficient with communicating verbally and electronicallyAble to work calmly under pressure while multi-taskingProven problem-solving skillsAbility to work in a team environment to support colleaguesProfessional, reliable, and punctual.Working from office Monday to FridayWorking hours from 11am to 3pm (20 hours a week) or 12pm to 5pm ( 25 hours a week)Perks And BenefitsStrong work life balance culture.Employee Assistance Program (EAP)Discounted Pest ServicesEmployee Referral ProgramEmployee cash incentive programs and bonuses About The CompanyAt Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.  From washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 80 countries, supporting over 5 million customers.Employee Testimonials"All of my managers have been really encouraging. They have seen things in me that I didn't see in myself." "The best thing about working for Rentokil Initial is the teamwork." "At Rentokil Initial, our motto is that we are all in this together."Amanda Haans - Local Service & Sales Manager"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support and communication."Renay Fagan"There are lots of incentives, rewards and bonuses available at Rentokil Initial."Carly Shreeve"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."Sierra Warrington