Client Solutions Manager - Reddit

Are you ready to join our digital revolution journey?Aleph represents the world’s leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.Are you driven by teamwork, integrity, and making an impact? Do you thrive in a culture that celebrates collaboration, accountability, and innovation? If so, we’d love to meet you!We’re looking for a Client Solutions Manager to join and support our regional Reddit team, someone who’s passionate about building relationships, solving challenges, and delivering outstanding results.In this role, you’ll be at the heart of the action: providing specialized central support to our clients, guiding them through every stage of their journey, and ensuring an exceptional customer experience from start to finish.What You'll DoAdvise, consult and improve organizational effectivenessManage existing business customer relationships, onboarding new strategic business clients, from the introduction of features to assisting with campaign creation and optimization Cultivate successful client relationships Contribute to scalable account management operations for future accounts Provide regular proactive two-way communication between clients and teams, to provide strong team representation and set proper client expectations Use feedback to inform the product and operations teams Resolve client issues in an efficient, tactful manner, contributing to implementing solutions that prevent future problems Serve as a subject matter expert Manage campaign delivery processes and reporting on your own or by setting tasks to external partner teamsWork closely with cross-functional project teams to maintain continuous product knowledge Manage contracts, contract renewals, and work with Finance and customers on invoices and payment collectionsWhat You Need For This Role1-2 years proficiency in Account Management: creating, maintaining, and enhancing customer relationshipsA Bachelor’s degree or higher, preferably in Business Administration, Economics, Social Sciences or similarExpertise with online advertising, analytics, and social mediaOutstanding knowledge of trends, markets, and opportunitiesPositive attitude with a drive to go above and beyondDetail-oriented and able to successfully manage and execute multiple cross-functional projectsStructured and analytical mindsetExcellent Excel skillsStrong communication, time management, and organization skillsAbility to efficiently communicate internally and externally with excellent communication skills in English What Will Make Us Really Love YouYou have an eye for detailYou maintain a balance of being a true team player as well as having a competitive edgeYou have a positive attitude (training, resiliency, appreciate the growth from adversity)You are coachable and have proven ability to take and implement feedbackYou have the ability to engage and communicate with clients in a positive and approachable wayYou are a proven top performer in your work experienceWhat You'll Love About UsWe care about your individuality by giving you freedom to grow and create within the company, regardless of your position.Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world.Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising.Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.#ALEPHAleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.“Share our similarities, celebrate our differences.” – M. Scott Peck