Client Success and Content Lead

Equus Software is the Global Mobility SaaS leader, being at the forefront of the global mobility industry, driving innovation, and revolutionizing how businesses manage their workforce mobility needs.Workia, a brand within Equus Software, represents the next evolution of Equus' commitment to innovation - bringing fresh, intuitive solutions that simplify global workforce management while staying true to Equus' legacy of expertise and excellence.We are looking for a proactive, people-first Client Success & Content Lead to join Workia, that is a fast-growing SaaS product focused on making complex business processes simple, intuitive, and efficient.You will be responsible for helping our clients thrive, creating compelling content, and driving adoption across our platform, while being at the intersection of onboarding, support, client success, and marketing - helping users succeed and shaping how we present ourselves to the world.MAIN RESPONSIBILITIES:Client Success & OnboardingGuide new clients through onboarding, ensuring they're up and running smoothlyAct as a trusted partner to users, answering adoption questions and offering solutionsIdentify recurring client queries to improve onboarding flows, help content, and training materialsChampion the voice of the client internally to help shape product and support improvementsContent & Help ResourcesOversee the creation of help articles, training videos, and support contentKeep guides and documentation up-to-date and intuitive for all types of usersCoordinate with product and design teams to ensure help materials match new featuresMarketing SupportWorking with Product Marketing, create and manage social media content that showcases new features, client success stories, and thought leadershipWrite and design promotional materials and guides to support product adoptionCollaborate with sales on materials for prospective clientsSales Enablement & CollaborationEngage with the sales team to gather product feedback and insights from prospectsProvide training and support to the sales team on new features and client use casesAssist in answering sales questions about features, capabilities, and adoptionGeneral SupportPitch in on support queries when neededSupport the creation of case studies, decks, and client-facing collateralContinuously look for ways to improve the overall client experienceRequirementsExperience in SaaS client success, onboarding, or support rolesA strong writer with a knack for simplifying complex ideasComfortable creating and editing content — from help docs to short-form video scriptsOrganized, proactive, and customer-obsessed — you genuinely care about user successBonus: experience with tools like Intercom, Hubspot, Canva, Loom, or similarWhy You'll Love It HereBe part of a close-knit, mission-driven team that values autonomy and collaborationWork on a product that makes a real difference to our clients' day-to-dayShape your own role — we're growing fast, and we're open to ideas