Experience Coordinator

About the RoleAt BrainStation, we’re shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies.As an Experience Coordinator you will be responsible for delivering exceptional onboarding experiences to our learners. You will ensure that all learners starting their experiences with BrainStation are excited and prepared for Day 1. You will continue to connect with our community throughout their course, including being present on campus, to ensure their experience is world class. This is a unique opportunity for someone who thrives at the intersection of education, technology, and community.ResponsibilitiesWork with the Experience Lead to execute world class experiences for BrainStation certification courses, corporate workshops and industry eventsConnect 1-on-1 with all incoming professional learners for a personalized onboarding experience Continue to connect with learners throughout their learning experience including being present on campus and providing customized support as neededFoster meaningful connections with alumni to drive ongoing engagement and community involvementIdentify opportunities to improve the learner experience and course delivery process with a continuous improvement and growth mindsetTrack and report data and feedback to measure course and event success Participate in the tech community and build the BrainStation brand beyond the campusRequirementsBachelor’s degree or equivalent experience1-3 years experience in a customer or client-facing roleFlexibility to support event and course operations in the evenings when requiredStrong attention to detailThrives in a fast-paced environmentWilling to try new things and pivot as neededProfessional verbal and written communication skills, including public speaking experienceA dedication to providing the best customer service and experienceWillingness to help out where needed in all facets of the organizationA passion for learning new skills Perks and BenefitsMentorship ProgramsComprehensive Health & Wellness Benefits PackageRetirement PlanningParental Leave ProgramFlexible Working HoursWork from Home FlexibilityService Recognition ProgramsSocials, Outings & RetreatsCulture of Learning & DevelopmentAbout BrainStationBrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.