Client Success Coordinator

Robert Half has partnered up with a coaching and development programme company to find a detail-oriented Client Success Coordinator to join their growing team and play a pivotal role in delivering exceptional client experiences.As the operational backbone of their client delivery function, you'll ensure the seamless execution of coaching programmes across a diverse portfolio of clients. You'll be the first point of contact for coachees, working closely with Client Success Directors to deliver flawless, end-to-end service that drives retention and impact.Location: Remote | Salary: £28,000 - £35,000 + Bonus | Type: Full-time, permanentWhat You'll Be DoingClient Delivery & OperationsPartner with Client Success Directors to develop and execute flawless delivery plans that ensure client satisfaction and programme impactDrive the booking and coordination of all coaching programmes, ensuring they stay on track and are completed within agreed timescalesOversee logistics with client stakeholders including scheduling, technology, attendance tracking, and feedback collectionRisk Management & Quality ControlIdentify and evaluate risks within your client portfolio (errors, feedback trends, coaching progress, GDPR concerns) and implement business controls to minimise exposureAct as the knowledge hub throughout programmes, monitoring delivery plans and escalating feedback scores to senior stakeholders as neededStakeholder ManagementServe as the primary point of contact for coachees, delivering prompt, responsive support throughout their coaching journeyLiaise with client stakeholders on all logistical elements of deliveryWhen required, oversee resourcing and commercial onboarding from the Associate poolData & ReportingManage all new coaching referrals, ensuring accurate CRM data entry and assignmentCoordinate feedback collection and prepare initial draft reports for Client Success DirectorsEnsure all contract revenue is entered into CRM accurately and in a timely mannerContent & MaterialsSupport the creation of client-facing materials for service reviews and proposalsEnsure all briefing documents and content are available to coachees and coaches before sessionsPartner with marketing and product teams to keep promotional and feedback materials currentWhat We're Looking ForEssential Experience & SkillsProven experience supporting a portfolio of 15+ clients simultaneously in a fast-paced client service environmentStrong analytical and PowerPoint skills for reporting and presentationsExcellent communication and collaboration abilities across multiple stakeholdersGoal-oriented mindset with the ability to persevere when faced with challengesExceptional organisational skills and attention to detailAbility to build value-added relationships and engage diverse stakeholdersWhat's On OfferWellbeing: wellbeing leavePension: Company pension schemeFlexibility: Remote working with flexible hoursGrowth: The opportunity to contribute to a fast-growing, PE-backed organisationSupport: Employee Assistance ProgrammeReady to Apply?If you're a proactive, detail-obsessed professional who loves creating seamless client experiences, we'd love to hear from you.