Client Success Manager

Good with people and deadlines?We’re on the hunt for a Client Success Manager who lives and breathes relationships, loves problem-solving, and gets a thrill from seeing clients succeed.From Centara to Anantara, Shake Shack or Topgolf, you will be handling some of the top accounts of the agency alongside a team of Content Strategists, Copywriters and Graphic Designers with the objective of launching successful social media campaign while ensuring client satisfaction and long-term relationships.MISSIONSIn charge of a portfolio of clients on social media (Facebook, Instagram, Twitter, Line, LinkedIn, TikTok, etc.).Serve as the main point of contact for key accounts—understand their goals, anticipate their needs, and make them look like rockstars.Onboard new clients smoothly, setting the tone for long-term success.Build strong, trust-based relationships that drive retention and upsell opportunities.Collaborate with internal teams (content, creatives, influencers) to ensure client needs are met and expectations exceeded.Create social media calendars and promote content through paid advertising campaigns.Act as the voice of the client internally — advocate for their goals, needs, and feedback.Deliver reports, insights, and regular check-ins to demonstrate value and ROI.Benchmark existing competition + keeping in touch with current trends on social media.QUALIFICATIONS1–4 years of experience in client success, account management, or customer experience.Strong communication and interpersonal skills — you’re a listener and a problem-solver.Top-tier organizational skills — you can juggle multiple clients, urgent deadlines and last minute requests.Proven experience in delegating tasks and keeping internal teams on track.Empathy, patience, and a positive attitude that’s contagious.Solid grasp of platforms: Instagram, Facebook, TikTok, X (Twitter), LinkedIn, Pinterest, YouTube.Experience with social media management tools like: Meta Business Suite, Creator Studio, TikTok Business Center etc.You'll also need to be on your A-game for:Creative thinking & trend awarenessTime management & multitaskingTeam player who can work with designers, videographers, etc.WHAT YOU GETTRAININGEvery quarter we give you access to trainings in line with your career path development. We believe that learning new skills and gaining in expertise isn't an option but a must for everyone at the agency.ABILITY TO MOVE UPWe are always on the lookout for talents. As we grow, we want you to grow alongside. We provide in-house opportunities to progress to managerial positions.FAIR COMPENSATION & BONUSESYou work hard and we play our part. We offer motivating salaries and yearly benefits to reward your bottomless passion and celebrate the team' successes.YOUNG, CREATIVE & BOLD TEAMWe're creating social media content so we want you to unleash your free-spirit a be yourself. BTW, drop the suit and the formalities, come as you are and shine.We’re into originality, wild ideas, and anything delightfully weird. If you’ve ever felt like humankind wasn’t your kind... welcome to Garçon. You’ve found your people.APPLY:antoine@garconconsulting.com