Client Success Manager II (Onsite)

Established in 2001, iHomefinder, a proud member of the FRONTSTEPS family, is a leading national provider of real estate search technology. Our innovative solutions empower real estate agents and teams, helping them close more deals and thrive. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. At iHomefinder we will give you the training to set you up for success, so you can enjoy being a part of a winning team.ONSITE OPPORTUNITYThis role is required to be full-time in office in Eugene, Oregon. As a result, only candidates in Eugene or surrounding municipalities should apply.Position OverviewiHomefinder is growing our Customer Success organization and seeking an experienced, strategic professional to manage relationships with high-impact clients who use our technology to deliver value to their own customers. You’ll oversee onboarding and implementation for complex accounts, drive feature adoption, and partner cross-functionally to ensure measurable success and retention.This full-time, in-office position in Eugene, OR is ideal for a proactive relationship-builder who blends data-driven decision-making with genuine customer empathy. The right candidate will thrive in a fast-moving environment and enjoy influencing both client outcomes and internal strategy.Essential FunctionsLead onboarding for complex or multi-site accounts, coordinating with Product and Support to ensure smooth technical setupEstablish success plans and milestones that align with each client’s business model and growth goalsManage a portfolio of high-value clients, scheduling strategic check-ins and conducting performance reviews that highlight ROI and identify expansion opportunitiesBuild trusted relationships with key stakeholders to strengthen retention and uncover upsell potentialRepresent the customer internally by sharing feedback, usage trends, and product improvement opportunitiesCollaborate with Marketing on case studies and success stories that showcase business impactMonitor adoption, engagement, and satisfaction metrics to proactively address churn risksUse analytics to identify behavior patterns and create actionable plans that drive renewal and expansionPartner with Sales, Product, Engineering, and Marketing to deliver a unified client experienceParticipate in product discussions and internal initiatives that enhance the customer journeyPerforms other duties as requested by managementSkills & QualificationsBA/BS or equivalent work experience5 years of experience in Customer Success, Account Management, or Client Strategy (preferably in SaaS, marketing technology, or related industries)Proven track record managing a book of business with measurable retention and growth outcomesExceptional communication and presentation skills, with confidence engaging business owners and technical users alikeStrong analytical mindset — comfortable interpreting metrics and turning insights into actionDemonstrated success building long-term relationships with clients who themselves serve end customersDependable, organized, and self-directed, with excellent follow-throughExperience with real-estate technology, SaaS, or IDX platforms (preferred)Familiarity with Salesforce or similar CRM systems (preferred)Working knowledge of website builders such as WordPress or Wix (preferred)Exposure to customer engagement tools like Braze, Appcues, or similar platforms (preferred)Understanding of digital marketing, automation, or lead-generation workflows (preferred)This position will be based out of iHomefinder's headquarters in Eugene, OR and pays an annual salary of $65,000 - $80,000.Benefits include the following: Medical, Dental, and Vision Company sponsored Life Insurance Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance FSA/HSA Paid Time Off Sick Time Internet Reimbursement 401k matchFRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.This positing will remain open through November 15th, 2025 at a minimum, but will remain online until filled.