Client Support Coordinator

Job Title: Client Support CoordinatorLocation: United Kingdom - Remote Salary Range: 2300 – 3000 USD/monthWork Schedule: Monday – Friday, 8:00 AM to 5:00 PM (CST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.About the Company:Sagan represent a U.S.-based wellness practice that helps individuals enhance their health through nutrition, education, and personalized coaching. The founder’s philosophy is based on the belief that the human body is intelligently designed to heal through proper nourishment and lifestyle. The practice collaborates with physicians for lab coordination when needed and offers holistic, faith-aligned programs that empower clients to achieve lasting wellness and purpose. Every client interaction is guided by empathy, clarity, and trust.Position Overview:The Client Support Coordinator is the first point of contact for individuals beginning their wellness journey. This person manages inbound inquiries, schedules consultations, confirms appointments and deposits, and conducts thoughtful follow-ups to ensure clients feel supported and informed throughout the process. Strong communication skills are essential. The ideal candidate speaks English with a clear, polished, and naturally confident tone that conveys warmth and professionalism. A calm, trustworthy, and pleasant voice for U.S.-based clients is key to success.Key Responsibilities:Respond to client inquiries with empathy, professionalism, and clarity.Explain consultation details, wellness programs, and scheduling procedures.Coordinate and confirm appointments, manage deposits, and send timely reminders.Conduct follow-up calls to gather feedback and guide clients through next steps.Maintain accurate and organized client records within the CRM,Collaborate with the team to refine scripts, FAQs, and communication templates.Represent the brand’s faith-based, calm, and trustworthy tone in every interaction.Qualifications:Minimum 2 years of experience in client coordination, customer service, or appointment setting.Excellent spoken and written English with a clear, refined, and confident communication style.Strong interpersonal and listening skills with the ability to build trust quickly.Highly organized and detail-oriented, capable of managing multiple follow-ups.Proficient in CRMs and scheduling tools such as GoHighLevel, HubSpot, or Calendly .Emotionally intelligent communicator who brings empathy and professionalism to every interaction.Nice-to-Haves: Experience in wellness, nutrition, or coaching environments.Familiarity with consultative or relationship-based communication.Ability to create or refine client scripts, FAQs, or Loom training material.Experience supporting U.S.-based clients in remote environments.