Client Trading Service Specialist

Trive Financial Holdings, based in the Netherlands, is a conglomerate providing global financial services through its wholly owned subsidiaries, namely Trive Investment B.V. and Trive Credit B.V.Trive Investment B.V. provides financial services in Europe through its proprietary multi-asset investment platform and has wholly owned subsidiaries spanning the globe from the US to Europe, MENA, and Australia. We developed our own trading platform with simple interfaces, quick trading options, mobile and web functionalities to enable our clients the benefits of a fully customizable and rich trading experience. By developing our own platform, we show our commitment to continue innovating and customizing our services based on our customers’ needs. We keep evolving continuously to meet market expectations and to maintain a competitive edge for everchanging investment needs.Trive Credit B.V., on the other hand, provides digital lending services in Spain, Poland, UK and Australia. We use artificial intelligence and credit scoring technology, combined with the seamless digital lending process, enabling our partners to operate more efficiently, and ensuring we stand out in the market.Trive Financial Holding also makes corporate venture capital investments in Europe.For our growing organization, we are looking for a "Client Trading Service Specialist" to join our Client Trading Team.Responsibilities:Taking an active role in Client Trading Services department and administering all client inquiries via ticket portal, live chat and phone calls together with the teamReviewing daily activity, reconciling current and previous day’s activity to ensure accuracy and consistencyFollowing up actions and prioritize, organize workflow - offering administrative and office management support to the team,Identifying the problems of support processes and provide feedback,Reporting to team leader or manager on a daily and monthly basis,Having the ability to change up shifts.All internal and external communication language is in English. The candidate should be speaking English fluently.Qualifications:Advanced communication skills of EnglishHaving interest and experience in client services and financial products the company provides such as FX,Strong communication (oral &written) and case management skills,Knowledge and experience of any trading platform is a plus.Strong team player, having strong organizational skills.