Clinic Administrative Lead

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Alberta & Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.Our growing team is looking for an Clinic Administrative Lead who can work for us on a permanent full-time basis supporting our LMC Etobicoke clinic (1723 Kipling Ave, Etobicoke).Position OverviewThe Clinic Administrative Lead is the first point of contact for day-to-day clinic operations, ensuring our patients are receiving comprehensive care across multiple program areas. While providing hands-on support to the immediate Medical Office Administrator/Medical Assistant (MOA/MA) staff, the Clinic Administrative Lead will be responsible for building relationships with the wider clinic team across all departments to ensure seamless collaboration, troubleshooting of issues and an exceptional patient experience.About YouThis role offers an exciting opportunity to develop leadership competencies in healthcare while continuing to provide front-line support to patients. You are an individual who is ready to grow your expertise and skills in a multidisciplinary practice. An individual with prior experience in the medical field, who takes initiative, engages with their team and has strong communication skills will find success in their role.ResponsibilitiesPerform essential daily responsibilities and duties as an MOA/MA for the clinicAct as the primary administrative interface with staff and providers across all programsTrain and supervise an administrative team, acting as their first point of contact for questions/inquiriesResponsible for ongoing development and regular evaluation of and addressing potential staffing challengesResponsible for communicating IT and facility issues and requests to the appropriate teams for supportManage staff schedules to ensure effective coverage and duties as assignedManage provider schedules to ensure productivity and efficiencyOrganize team huddles and touch base meetings, and report findings to management. This also includes taking the lead on clinic-wide huddles for all staffCollaborate with Human Resources for recruiting, hiring and orientation of administrative staffManage patient and provider issues/complaints, escalating to management/Human ResourcesOversee provider billing such as third party and uninsured claimsOther administrative duties and roles as assigned within Clinic Operations and across other administrative clinic roles where neededAssist with various projects as assignedRequirements2-3 years in a medical or dental clinic setting dealing with patients and providers1-2 years’ experience leading/managing administrative staff in a healthcare environment (multi-site practice is an asset)College or university degree from an accredited postsecondary institution (considered an asset)LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.We thank all candidates, however, only those candidates selected for an interview will be contacted.Powered by JazzHRr19P0EQSNe