Clinical Case Manager - Veterinary

We are looking for a dedicated part-time Clinical Case Manager to join our fun and friendly Australian operations team. This role will require someone who is available to work 21 hours per week on average (2 x weekdays, 1 in 6 Saturday or Sundays + 1 hr per week meeting time).This exciting and fast-moving role is vital in ensuring the efficient handling of veterinary cases and delivering on our company mission to make the veterinary world a better place.Our brilliant operations team enjoy a varied day that includes: managing incoming requests via chat, phone and email, monitoring caseloads, and facilitating seamless communication between clients and our top team of prestigious veterinary radiologists and specialists around the world.RequirementsKey ResponsibilitiesLive case management - handling incoming veterinary cases - including those of clinical urgency and delivering strong client support on a day-to-day basis Monitoring caseloads and communication systemsSupporting our veterinary specialists via communication and collaborationTrouble-shooting image transfer and software platform usage (full training will be provided) Skills / Experience RequiredKnowledge and/or experience of working within the veterinary industryExperience in using computer systems, databases, word-processing and ideally file upload systemsVery strong communication and relationship building skillsAbility to problem solve and use own initiativeReliable and organized with excellent time management skillsAbility to work calmly, efficiently and accurately under pressureAdaptable and able to take on multiple tasksPositive and flexible attitude - welcoming change and progressA great team player who is flexible and self-motivatedBenefits20 days plus public holidays (Pro Rata) Superannuation pension plan Employee Assistance Programme Company shares scheme (after 6 months of employment)Inclusion and DiversityVET.CT is an Equal Opportunities Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.