Clinical Receptionist & Booking Clerk - Radiology

Job OverviewA flexible approach to work is an essential part of the post, in line with Medical Imaging Service Policy of promoting the extended working day / week to benefit our patients.The Radiology Department is fully committed to effective appraisal and any training and development will be actively encouraged and supported.Working with a team of highly committed staff, to provide a first class and effective reception and booking service within Radiology.This position is offered on a fixed term basis for 6 months.Main duties of the jobProvide administrative/reception service support to facilitate the patient pathwayWork flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasksBuild and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP’s) to ensure functions of the role are carried out correctly and within given timescales.Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.Working for our organisationDBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including: Extensive range of learning opportunities NHS Pension Scheme Generous holiday entitlement in line with Terms & Conditions Comprehensive health and wellbeing support NHS Car Lease schemes and a range of salary sacrifice scheme Discounts on restaurants, getaways, shopping and finance through external providers.Detailed Job Description And Main ResponsibilitiesPlease see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.Certificate of sponsorshipFor individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UKPlease note that from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship. Person specificationEssential CriteriaPersonal Attributes & SkillsAbility to deal calmly and diplomatically with a range of personalities and situationsProactive and positive approach to workFlexible and adaptable, able to take direction and instructions from othersA team player with a professional approach to work and colleaguesAble to develop good working relationships at all levelsExcellent written and verbal communication skillsAbility to follow written guidance and standard operating proceduresA methodical and organised approach to workGood time management skillsAbility to work under pressure to meet tight deadlines in a busy environmentAbility to prioritise and manage your own workload, and work without direct supervisionDesirable criteriaEvidence of liaising with more than one disciplineCommitment to continuing personal and professional developmentKnowledge & ExperienceEssential criteriaPrevious experience working in an administrative roleDemonstrable working knowledge of Microsoft packages including Word and ExcelExperience of Customer ServiceConfidentialityDesirable criteriaPrevious hospital or NHS experienceQualifications & TrainingEssential criteriaMinimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification or relevant experienceEvidence of personal development in previous roleDesirable criteriaRSA/NVQ Level II or completion of a Business & Administration Level II apprenticeship