Cloud Customer Onboarding & Success Manager

Job Title: Cloud Customer Onboarding & Success ManagerLocation: ChennaiDepartment: Cloud DeliveryReports To: Head of Cloud BusinessAbout UsWe are a cloud platform company offering advanced solutions across Cloud Co-location, Public and Private Cloud, and AI services. Our platform, Cloudfiniti, serves a diverse customer base—from startups to large enterprises—enabling scalable and secure digital transformation.We are looking for a Cloud Customer Onboarding & Success Manager to ensure seamless onboarding and ongoing support for our customers.Role OverviewAs a Customer Onboarding & Success Manager, the candidate will drive Cloud Solution Delivery, Customer Onboarding and success. You will play a critical role in onboarding customers to the Cloudfiniti platform, ensuring smooth deployment, and providing day-2 operational support. You will work closely with engineering, Technical Solutions Architects, and partner teams (e.g., E2E) to deliver an exceptional customer experience.Key ResponsibilitiesCustomer Onboarding & DeliveryCoordinate and execute onboarding activities for new customersProvision cloud resources and configure services based on customer requirementsCollaborate with internal and partner teams to ensure timely and successful deploymentsDocument onboarding processes and maintain delivery playbooksDay-2 Support & OperationsMonitor customer environments for performance, availability, and securityRespond to support tickets and incidents, ensuring timely resolutionEscalate L2/L3 issues to partner teams (e.g., E2E) and follow through to closureMaintain a knowledge base of common issues and solutionsCustomer EngagementAct as a point of contact for operational queries and supportProvide guidance and training to customers on platform usageCollect feedback and relay insights to product and engineering teamsRequired Skills & Qualifications3–6 years of experience in cloud delivery, support, or operations rolesHands-on experience with public cloud platforms (AWS, Azure, GCP)Strong understanding of cloud provisioning, networking, and securityFamiliarity with monitoring tools, incident management, and ticketing systemsExperience with CI/CD pipelines and DevOps practicesExcellent communication and customer-facing skillsBachelor’s degree in Computer Science, IT, or related fieldPreferred QualificationsCertifications in cloud platforms (e.g., AWS SysOps, Azure Administrator)Experience working with partner ecosystems and multi-vendor environmentsExposure to AI/ML platforms or industry-specific cloud solutionsWhat We OfferCompetitive compensation and performance incentivesOpportunity to work on cutting-edge cloud technologiesCollaborative and customer-focused work environmentCareer growth and learning opportunities