Cloud Solutions Engineer (IGT1 Lanka: Sitecore)

Company DescriptionAbout IGT1 Lanka IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.About the client: Sitecore Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.Job DescriptionAbout the role:Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we’re looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science, with CMS knowledge and Cloud administration experience, to join our Managed Services team.Key responsibilities:Provision, support and maintain our customer's cloud and on-premise environments and Sitecore productsImplement and maintain tools for monitoring and operationsImplement and maintain tools for logging and reportingTroubleshoot and resolve issues in non-production and production environmentsRespond to service disruptions while maintaining SLA uptimeParticipate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone accessProactive monitoring to ensure that issues are being identified and addressed in real-timeImplement and maintain the highest level of security standard and ensure client data integrityCollaborate with customers and engineering for new release planningDevelop and maintain documentation on operational proceduresAutomate and streamline production operations and processes (PowerShell/MS runbook)Execute scheduled maintenance and optimization servicesAssist in infrastructure design, estimating, and communicating with clients and prospectsQualificationsPreferred skills and experience: At least 2 years of client technical support experienceExcellent command of EnglishInfrastructure and network knowledgeNetwork and application security knowledgeKnowledge of Sitecore, Adobe, Wordpress or other CMSApplication support experienceExperience with Load Balancing SolutionsAzure / Cloud administration experience, including scripting and automationDatabase knowledge in MySQL, MS SQL, MongoDBExperience with Cloud and Sitecore is an advantageExperience with load testing tools is a plusExperience with CDN/WAF solutions is a plus24x7 on-call experienceAdditional InformationWe embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.