Cloud Support Engineer

🇸🇻 Location: El Salvador 📍On-Site Full-Time Position Are you passionate about cloud computing and providing exceptional technical support? Join our team! 🚀You'll be at the forefront of supporting customers using the world's top cloud computing provider. You'll provide technical assistance and support over multi-platform communications as part of a global support organization.Key strenghts:NetworkingProgramming LogicAI (machine learning, supervised learning, etc)Cloud Computing Linux SystemsConteiners Data BasesRequirements:Strong understanding of cloud computing principles and offeringsProficiency in Linux and Windows server administrationKnowledge of networking (NAT, DNS, firewalls, routing, load balancing)Understanding of cloud storage concepts and network troubleshooting toolsNotion of DevOps practices and CI/CDUnderstanding and identifying issues from reading product logs (cloud logging and monitoring)Resourcefulness and strong research/problem-solving skillsOutstanding customer service abilitiesEnglish skillsGreat to have:Bachelor's degree in Computer Science, Information Systems, or equivalent work experienceFamiliarity with VPNs, Virtual Private Clouds, and cloud storage servicesFamiliarity with Bash scripting, web protocols, and modern API technologiesFamiliarity with Python, Java, or similar languagesRelevant studies or certifications like Google Associate Cloud Engineer, Professional Cloud Architect, AWS/Azure certifications, or equivalentEqual Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.