Cloud Support Engineer

🚀 We’re Hiring: Cloud Service Desk Engineer 🕒 Full-Time - Supporting US customers hours of work will be 16:00 to 00:30 Monday to Friday Are you a passionate Cloud Service Desk Engineer ready to deliver world-class support in a global 24/7 environment? Join our team and play a key role in ensuring our clients receive the highest quality technical support across AWS, Azure, and modern cloud-based platforms.🔹 What you’ll do:Diagnose and resolve technical issues via support tickets and automated alerts.Support AWS and Azure service desk issues with confidence and efficiency.Contribute to technical runbooks, knowledge bases, and continuous process improvements.Provide mentoring and support to junior colleagues.Participate in an on-call rotation covering weekends and public holidays.Stay ahead by developing your skills through certifications and ongoing training.🔹 What we’re looking for:Solid experience in a service desk environment.Strong troubleshooting and problem-solving abilities.Excellent written and verbal communication skills.Hands-on experience with AWS and Azure platforms.Working knowledge of Git and system administration (Windows/Unix/Linux).Experience with service desk ticketing tools (e.g., Zendesk, ServiceNow).DevOps skills (CI/CD, automation, scripting, or related practices) highly desirable.🔹 Nice to have:Experience with scripting languages (Shell, PowerShell) and object-oriented programming (Java, C#, TypeScript).Knowledge of infrastructure management, network security, and authentication.Familiarity with WAFs, monitoring tools, and CDN technologies (Cloudflare, CloudFront, Akamai, etc.).🌟 Why join us?You’ll be part of a supportive, global team where innovation, learning, and growth are part of the culture. You’ll gain exposure to cutting-edge technologies and have the opportunity to continuously upskill in cloud and DevOps practices.📧 Apply now and become a key player in delivering exceptional client support!Our Commitment to YouWe’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.Not sure you meet every single requirement?People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for.Apply now, or reach out to our Talent team if you have any questions. We’re always happy to chat about how we can make work, work for you.