Club Manager

ONE PLAYGROUND ORIGINStarting from humble beginnings as a small bootcamp in Surry Hills, today, we are a national brand on a mission to “Inspire Change” in the Global Fitness Industry.In March 2023, Fitness Playground became One Playground. This change represents our move beyond just fitness, and aesthetics, to become an all-encompassing Playground for all things health and fitness.We’re in the midst of our biggest growth phase yet, 2025 saw the successful launch of three new Super Boutique clubs in Haymarket, Merrylands, and North Sydney, with even more exciting openings already on the horizon for 2026.ONE PLAYGROUND PHILOSOPHYWe believe that Gyms must get better at taking care of their members. Our philosophy is “If we take care of our staff, they will take care of our members”.This philosophy has been a critical driver for the growth of One Playground and our people over the past 11 years. It has led us to grow to a team of over 400 across four locations, and we are proud to be consistently recognised as one of Australia’s best places to work.Our accolades include being rated Top 50 Places to Work in Australia, 2019 & 2020 Employer of Choice Award, AFR Best Places to Work 2021, FITSummit Boutique of the Year 2022 and 2023 and 2024 ABA100® Winner for Training Excellence.WHAT ARE WE?At One Playground, we are committed to creating the best gyms, not the most gyms.We are a new kind of gym, a ‘super-boutique’, giving members complete access to a ‘one-stop-shop’ of fitness and wellness.Our mission is to defy expectations by offering award-winning designs, fostering connected communities, providing a wide range of classes, and employing exceptional individuals who are passionate about what they do.Alongside our purpose to “Inspire Change”, One Playground has a strong set of 6 core values.We are “One Team”, of “Great Humans”, who get “Better Every Day”, working on “Mastering Our Craft”, so we can “Design the Future” and, most importantly, “Do Cool Sh*t!”If this sounds like a workplace culture that resonates with you, we would love you to apply to become part of the team.THE ROLEOver the next 18 months, we’ll be opening 6 new locations which will provide an unprecedented opportunity to join a dynamic growing business.Our Club Managers share our values and lead our growing teams. This pivotal role focuses on achieving outstanding results by empowering and developing our talented individuals, while effectively managing our club operations, facilities, and member experience.Our multi-service gyms are expansive, with each club consisting of a team of 2-3 Managers, 35+ Personal Trainers, 30+ Group Instructors, and a Membership Team serving 5,000+ members.This position requires a bold and determined individual who thrives in challenging environments.Your responsibilities encompass five key areas of success:Business ManagementOversee the performance across multiple departments including Coaching & Group Fitness.Review monthly performance data regarding your club departments (ie. coaching sessions & member class attendance) and identify expansion & development opportunities.Sales ManagementLead and manage a world class sales team, to achieve targeted benchmarks through effective Lead Generation, Lead Management, Sales Performance, and Sales Coaching.Setting and contributing to targets for attracting new membersMember Experience ManagementEnsure a world-class member experience through efficient management of member account enquiries and debt management.Maintain up-to-date knowledge of the latest fitness trends, managing up effectively, providing recommendations to senior leadership to improve member experiences.People ManagementFoster the growth and development of your team (and new team members) through timely training and one-to-one coaching, ensuring their personal satisfaction and long-term career progression.Managing staff, including recruiting, hiring and training new team membersFacility ManagementUphold a world-class facility, ensuring equipment is serviced, maintained and reported when faulty.About YouTo excel and find fulfilment in this role, you must:Love working in a team environment alongside other Great Humans.Lead from the front and not be afraid to get your hands dirty.Have passion for learning and ongoing development.Bring a unique ability to motivate, inspire, and connect with others.Passionate about health & fitness is an absolute must.Required SkillsPrevious work experience as a high performing team leader or similar role of at least 3 years is required in lieu of a formal tertiary qualificationYou are knowledgeable of diverse exercises for a range of training styles, and confidently provide guidance to client’s who need adjustments to their training plans.You have high standards of execution and demonstrate excellent communication skills.Demonstrate ability to inspire, motivate & instruct people towards achieving their individual goals.WHAT IS IN IT FOR YOU:Work in a world-class gym environment like no otherJoin a company that’s going through rapid growthA clearly defined career progression plan to accommodate your ambitions and development.If you are interested and find this exciting, we invite you to apply and send your resume & cover letter.You can also take a tour on our website here: https://oneplayground.com.au/careers/