Guest Relations Officer

Job Title: Guest Relations OfficerLocation: Sheraton-HeliopolisJob Type: Full-time Are you passionate about delivering exceptional service and creating memorable guest experiences? Join our team at COA Holding Group as a Guest Relations Officer, where you'll be the friendly face that welcomes and supports our guests from check-in to check-out.

What You’ll DoEnsure a warm, professional, and welcoming experience for all clients and guestsCoordinate and execute client-focused events, celebrations, and in-house activationsManage the distribution of giveaways and promotional giftsHandle client complaints with empathy, professionalism, and efficiencyMonitor and maintain high levels of client satisfaction and service qualityEncourage client referrals and support retention strategiesGather and analyze feedback to continuously improve the client journeyCollaborate with other departments to deliver seamless and personalized experiencesRepresent the brand positively and consistently across all client interactionsWhat We’re Looking ForPrevious experience in guest relations, customer service.

Strong problem-solving and conflict-resolution skillsExcellent interpersonal and communication abilitiesA proactive, client-first mindset with attention to detailAbility to manage time effectively and multitask during busy periodsFluency in English 💼 What We OfferA dynamic, people-focused work environmentCompetitive salary and benefitsOpportunities for growth in client experience and hospitalityInvolvement in brand events, campaigns, and strategic retention initiativesApply NowSend your CV to mirna. abaza@coaholding. com and Become a key part of how we deliver exceptional client experiences