Coding and Marking Service Technician

About Marking SolutionsMarking Solutions is a leading Coding and Marking Specialist with over 30 years of industry experience. We are the exclusive distributor of Leibinger Continuous Inkjet Printers in South Africa, offering world-class printing technology backed by local expertise and support.Our headquarters in Kyalami, Gauteng houses a large inventory of spare parts and consumables, ensuring rapid service and minimal downtime for our clients. With offices and technicians located across all major provinces, we deliver nationwide coverage and support.In addition to representing Leibinger Continuous Inkjet Printers, we proudly offer our own in-house range of printers, including Laser, Thermal Inkjet (TIJ), and Thermal Transfer Overprinting (TTO) solutions.Serving major clients across South Africa, Marking Solutions has earned a reputation as one of the most reliable and efficient coding and marking service providers in the country. Our commitment to quality, innovation, and customer satisfaction drives everything we do.Role DescriptionThis position is for someone who works well under pressure, is able to manage themselves professionally especially in situations where there is a lot of pressure and stress from customers. You will need to be able to solve issues, think out the box and be independent. It is key that you have experience on working with Continuous Inkjet Printers or machinery that is situated downstream on a production line (labelling machines etc.)  For this specific role you will be responsible for managing and looking after a selection of approximately 15 Leibinger Continuous Inkjet Printers which are based at key manufacturing sites in the Western Cape. Western Cape is home to our most recent office, so you will need to be able to assist with doing trials, answering questions from customers and be the face of the Marking Solutions brand in the Western Cape. The environment which you will be working in, is typically a manufacturing facility where it is fast paced and stressful. Our printer(s) are integrated on our customers production lines and when there is a printer break down it is key that you can work under pressure and keep a level head to identify what the issue is and then deliver on solving the issue and getting the line back online.As important as having the necessary skill set to be able to work on a Continuous Inkjet Printer, you need to be able to work in a stressful and high-pressured environment and be able to handle customers who are hard to work with.You will be responsible for the day-to-day tasks associated with coding and marking printers at our customers manufacturing facilities, ensuring accurate and efficient operation. Some of the issues you will be responsible for include:Making sure all printers have ink and solvent before production startsJet alignment issuesNozzle blockagesSuction pump failuresPlanned service call outsLoss of pressure, mainly pressure pump faultsCharge electrode replacementsPhasing faultsSetting up trials at potential new customer sites Doing regular customer check ins with new customers and making sure their production line is up and running.Our head office is based in Johannesburg, we have a satellite workshop in Western Cape, where spare parts and consumables are stored as well as a facility for you to repair any damaged printers and set up new printers for trials and installations. QualificationsElectrical qualification - either N3/N4Key RequirementsOwn vehicle. We will reimburse you for petrol during your three-month probation period. After the three-month probation period you will drive the company vehicle. Basic knowledge of the packaging and processing industryWillingness to learn and develop expertise in our industry (Coding and Marking) Strong work ethic and established references based in the packaging and processing industry who we can contact for reference checks. What We Offer Full on training in Johannesburg with our Technical manager as well as on going guidance for the first two weeks when you are back in Western Cape. Three months' probation period where you will be responsible to deliver on KPI's. Competitive salary with a comfortable overtime allowanceCommission on printer salesLong-term growth opportunities within the company. Western Cape is home to our most recent office so there is lots of opportunities to establish yourself as the service or technical manager for that region. Understanding how you work under pressure As part of our hiring process, we’d like to get a better sense of how you think and respond in different situations — especially under pressure, which is an important part of a technician’s role.Please take a few minutes to complete this personality test:https://www.16personalities.com/free-personality-testOnce completed, email us the following: Your 4-letter personality type (e.g., ISTJ, ENFP)A screenshot or brief summary of your result pagejarryd@markingsolutions.co.zaAdditional Questions About Yourself Please will you complete the following questions and email them back with your Personality Test Tell me about a time when you were under significant pressure to resolve a technical issue. How did you handle the situation, and what was the outcome?You’re on-site alone, and the production line is halted due to a CIJ printer fault. What’s your step-by-step approach to resolving the issue and keeping the customer calm?Have you ever had to deal with a difficult customer or a production manager who was frustrated? How did you manage the situation while still solving the technical issue?Can you explain what causes a nozzle blockage in a CIJ printer and what steps you would take to fix it?What challenges do you think come with integrating a CIJ printer into a high-speed production line in a food or beverage facility?This helps us understand your working style, communication preferences, and how you might fit into the team. We appreciate your time!