Collections Associate

We are seeking a driven, adaptable, and forward-thinking Collections Associate to join our Collections team. You will play a key role in ensuring that our customers receive a positive and supportive experience, even in difficult circumstances. Your primary objective will be to actively engage with borrowers who are behind on their payments and assist them in navigating the process of repayment. At Kriya, we hold ourselves to high standards, and this position is no exception. You will have the opportunity to demonstrate your exceptional work ethic, quick problem-solving abilities, and effective communication skills as you work alongside different teams to achieve both customer satisfaction and business goals.What you'll be doing:Providing a first-class service with regards to the resolution of any non/under-paying borrowers by proactive telephone/email campaignsManaging arrears in line with the Collections Policy and taking the relevant action within agreed time-scalesReferring to payment terms to ensure prompt paymentDealing with ad hoc queries from merchants and borrowers Updating corresponding logs and report diligently and document actions and decisionsProviding essential support which enables the entire Collections team to accurately monitor the portfolioWorking cross-functionally with other department to ensure all department aims are achievedWorking with and building relationships with external partners; Debt Collection Agencies, Solicitors, Insolvency Practitioners and courtsAdministering ad hoc requirements as requested by Manager or Senior Management Sharing ideas and feedback where improvements can be made to the customer journey through your day-to-day experienceRequirementsAt least 1-3 years experience working in a collections or civil litigation role, engaging directly with debtors Familiarity with debt collection laws and regulationsFluency in an additional language is a plusBachelor's degree in law, finance or other business-related discipline is preferable Good to have Experience in the payments industry or collecting debt resulting from Buy Now Pay Later productsExperience with collecting debts under the COVID-19 loan scheme or similar government-backed financial assistance programsExposure to credit lending products such as invoice financing, credit cards, or revolving credit facilitiesExperience in collecting business to business debts and not just consumerBenefits60 days work from abroad allowanceA great office in the heart of Shoreditch Private health coverage and discounted gym membershipsAmazon Kindle and book purchase allowanceEnhanced maternity/paternity leave25 days of annual leave per year, plus your Birthday offAccess to Tate Modern ExhibitionsOur Commitment to You:We will do our best to reply to all applications, however, if you have yet to have a response within 8 weeks, please assume your application has not been successful.Kriya is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic.How will we use your information?We will use your data to process your application, to allow us to assess your suitability for a role, market job opportunities and recruitment information, and improve our sites. We may share your data with third parties to achieve these purposes. We will not share your data for marketing purposes. We will keep your data safe in accordance with data protection legislation.If you are unhappy with the use of your data, you can change your mind at any time by emailing legal@kriya.co