Collections Specialist - Finance

About Signant HealthAt Signant Health, we are on a mission to help bring life-changing treatments to patients faster. As a global leader in clinical trial technology and services, we operate at the intersection of science and innovation—partnering with biopharmaceutical companies to simplify trial execution and enhance the patient experience. With a collaborative culture, cutting-edge digital solutions, and a focus on real-world impact, Signant is where your work drives meaningful change in global healthcare.Collections Specialist – Finance(2nd Shift: 8PM–5AM PHT)Location: Philippines (Metro Manila)The Collections Specialist is responsible for providing excellent customer service by managing customer payments, cash applications, and bank reconciliation. The Collections Specialist will also own a collections portfolio ensuring invoices are paid promptly and action resolution for disputed amounts billed utilizing superior customer service skills. The Collections Specialist will collaborate with business partners to ensure that the collections process functions smoothly and efficiently. The Collections Specialist will participate in client portal reconciliations to obtain status of invoices received as well as invoices paid/unpaid by the client. The Collections Specialist will also provide supporting records as needed and required by specific customers for certain customer invoicing arrangements to the Accounts Receivable Billing and Collections Team. This role will be instrumental in the application of payments to properly identified invoices, maintain up-to-date bank reconciliations, assist in Month End Close responsibilities, perform collections of outstanding accounts receivable, and all other aspects of collections. This role will be a key contributor in the order to cash cycle of an exciting, rewarding, high growth organization.We are looking for someone with a positive attitude and the desire to make an impact that aligns with Signant Health values.Key AccountabilitiesPerform daily cash application of customer payments.Develop, implement and maintain desktop procedures for ongoing credit and collection activities.Perform Month End Close Bank Reconciliations.Reconcile and report on customer online portals’ payment status of billed invoices uploaded. Inform the Billing Team of any disputed invoices and follow through to completion which may require research.Monitor customer accounts and manage collection procedures that reduce the amount of delinquency through proactive measures, reporting and automation.Proactively pursue the collection efforts with daily outbound emails. Compile and provide account statements to customers on a weekly basis.Maintain status notes that track collection efforts in electronic databases to be utilized by Collections Manager to report on the accuracy and timeliness of customer outstanding receivables.Respond to customer inquiries and internal requests in a timely manner. Inform Collections Manager, Project Managers and Sales Team of customer discrepancies or escalations while working collaboratively to solve through to resolution. Effective and engaging interactive communications required with transparent supporting records.Maintain updated customer contact information and communicate changes to the customer data such as purchase orders, addresses and points of contact to the Billing Team.Prepare special project analyses and assist in additional assignments to address special requests from internal department managers and as directed by the Collections Manager.Request missing remittance from customers according to contact information and follow-up through to resolution with clear and effective communication while providing excellent customer service.Decision Making and InfluenceHighly collaborative relationship with Accounts Receivable Billing and Collections Team to manage multiple contracting entities and global customer base.Highly collaborative relationship with Finance-IT to support ERP system processes, automation, process improvements and integrating other systems which impact customer projects and billing.Essential Knowledge:Associate or bachelor’s degree in business or accounting, preferredA minimum of 5 years of collections experience on high volume, large multi-national business accounts.Exceptional excel skills with high attention to detail and data trends with excellent data entry skillset to prevent recording errors and ability to independently research data trends when cross-checking or reconciling data.Demonstrated organizational and time management skillset. Including the ability to maintain organized electronic paperless records and shared drives and multiple file folders.Proficiency in Microsoft Office and Outlook; Intermediate computer skills in Excel, formatting, sorting and filter to organizing data for reporting; Ability to perform pivot tables, H/V Lookup, "If" functions, is preferred.Excellent communication skills (written and oral), ability to present information, respond to inquiries and interact well with external customers in various countries at various levels and global location.Demonstrate effective judgement with analytical/problem solving skills to deal effectively and professionally with obstacles that arise with external and internal stakeholders which includes ability to read and understand contract language and engage in collaborative problem-solving efforts on generating effective solutions consistent with organization's financial policies and procedures.Confident and professionally poised with proven ability to work in a fast-paced global team, meet strict deadlines, manage high volume of transactions and adapt to a change with a seamless effect on the business.Desirable:Experience within a global team structure and working in multiple time zones.Familiarity with general accounting principles within the accounts receivable order to cash cycle.Experience using NetSuite ERP accounting systems.Industry experience in pharmaceutical/life sciences and/or project-management-based technology.Experience in ERP system migrations and implementation and automation projects.Why Join UsAt Signant Health, you will be part of a global team that is transforming clinical research and improving patient lives. You’ll have the opportunity to work with cutting-edge digital health solutions, partner with leading life sciences organizations, and grow your career in a culture that values collaboration, innovation, and integrity.