Collections Specialist

OverviewWe’re seeking a driven and reliable Collection Specialist to join our team of professionals. Their duties include negotiating repayment plans, resolving payment issues, and providing information on financial options to help clients meet their obligations. Collections Specialists must adhere to ethical and legal practices, document all interactions accurately, and strive to maintain positive customer relationships while recovering outstanding amounts. Strong communication skills, empathy, and persistence are crucial for success in this role, as Collections Specialist work to recover funds while preserving customer goodwill.Duties/ResponsibilitiesMonitor aging reports and follow up with customers on past-due invoicesInvestigate payment discrepancies, issue dunning notices, and update account notesCommunicate with clients via phone, email, or portal regarding payment statusCollaborate with billing and sales teams to resolve disputes or invoice errorsReconcile customer accounts and process adjustments or credits when necessaryTrack KPIs related to collections, such as DSO and recovery ratePrepare regular reports for finance or accounting leadershipEnsure compliance with financial policies and industry regulationsQualificationsExperience with ERP or accounting systems (e.g., NetSuite, SAP, QuickBooks)Understanding of AR workflows, credit terms, and payment processingProficiency in Excel and reporting toolsFamiliarity with compliance standards and internal controlsClear written and verbal communicationProblem-solving and dispute resolutionHigh attention to detail and data accuracyAbility to prioritize tasks and meet deadlinesEducational requirementsHigh school diploma or GED requiredAssociate’s or bachelor’s degree in accounting, finance, or related field preferredNot Required, But PreferredExperience working in B2C or high-volume receivables environmentsFamiliarity with collections metrics and cash applicationPrior work in credit/collections for finance or Law organizationsKnowledge of SOX compliance or other audit standardsWork ModalityHourly position, eligible for OvertimeExpected to work 40 hours per week- 8am to 5pmPay: Monthly Salary - 20,000 MXNWe are excited about the possibility of you joining our team! Apply now and take the next step in your career with Aguila International Services!