Collections Specialist at Fairmoney Microfinance Bank (Abuja)

Never Miss a Job Update Again. We have started building our professional LinkedIn page. Company: Location: NigeriaState: Job type: Full-Time Job category: FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.We Are Recruiting To Fill The Position BelowJob Title: Collections SpecialistLocation: AbujaEmployment Type: Full-timeRoles And ResponsibilitiesYour mission will be to:Plan a course of action to recover outstanding payments.Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.Listen actively to customers and ensure conversation is collection-driven.Advise customers on their payment options and best methods of payment.Properly document information from the conversation.Negotiate payoff deadlines or payment plans.Create trust relationships with debtors when possible to avoid future issues.RequirementsA minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.Apt in negotiating and persuading.Good knowledge of the collection process and approach.Excellent collaborator and team player.Excellent communication skills, both oral and written.Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.You may have an understanding/working knowledge of a collections system (advantageous).You should be comfortable with skills in Microsoft Office/Google Workspace.You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.BenefitsPrivate Health InsurancePension PlanTraining & DevelopmentPerformance Bonus.Application Closing DateNot Specified.Don't Keep! Kindly Share: