Commercial Operation Manager

PurposeResponsible for the Organisational effectiveness of the Sales force through: Administration of Depot operations Administration of field sales operations Systems usage and support Effective customer management to enhance relationships with trade partnersResponsibilitiesAdministration of Depot OperationsManage the operational effectiveness of:Order to CashCash controlCredit managementStock weeksBudget & OverheadDepot administrator trainingDepot administrative auditAdministration of Field Sales OpsManage the operational effectiveness:Field administrational supportSales stationarySales purchasingPOS distribution & storage from Marketing store onwardsFridge placement, management and maintenanceCross functional liaison and coordination.Commercial Procedures manualsPersonnel-related Sales issuesHeadcount reporting and controlExpense claim and controlSystems usage and supportOverseeing the effective use, management and development of Systems to:Target, split and report Sales KPIs fully and on time to other usersManage Sales force incentivesMaximise the value of Customer Driven Outlet Segmentation (CDOS)Collate, interpret and report market and competitor intelligence gathered by the SalesforceCustomer managementDevelop effective customer management initiatives to enhance relationships with trade partners:Trade promotion coordinationHandling of rebate, incentives and commissionM&E of customer satisfactionTracking of pricing v competitionCustomer HelplineCustomer databaseTeam LeadershipManages, motivates, trains and coaches his team through inspiring leadershipChampions a strong culture of development / evaluation through Audi, coaching and training his teamBuilds clear Personal Development Plans to enhance performance and individual growth of his own teamSearches for world best practice locally and globally in his area of responsibility and shares learnings across the businessRelationshipsExecutive and Sales Leadership teamsClose, constant liaison with all other Departments. Represents Commercial Dept at Planning meeting Customer relations with Distributors and RetailersQualificationsUniversity Degree (preferably MBA) in Business or related field3-5 years track record in a senior Systems / Logistics / Commercial or Finance role.ExperienceFMCG, preferably beverage industry related, exposure Strategic visionDeep understanding of the Big Picture (macro PESTEL, SWOT, etc)Good leader, coach, trainer and facilitatorFinance and systems managementComputer literate (Microsoft Office)