Community Champion

Role Purpose Community Champions are the friendly and proactive presence within the club, dedicated to creating a welcoming, engaging, and safe atmosphere for members and guests. They act as the bridge between the community and the club’s management, ensuring members feel connected, supported, and heard. Key Responsibilities Member Engagement: Welcome members warmly, support them in navigating club facilities, and encourage participation in activities, classes, and events. Community Building: Build connections among members by initiating conversations, facilitating introductions, and promoting a sense of belonging. Support & Guidance: Assist members with general inquiries, direct them to the appropriate staff when needed, and provide guidance on club rules and offerings. Events & Activities: Actively support the execution of events, programs, and initiatives that enhance the member experience. Feedback Collection: Listen to member feedback, concerns, or suggestions and report them promptly to the management team. Issue Reporting & Safety: Immediately report any problems, incidents, or malfunctions (e.g., broken equipment, safety concerns, or misconduct) to the responsible department/management. Maintaining safety and functionality is a core responsibility. Proactive Observation: Stay alert across all club areas, identifying issues or opportunities to improve member experience before they escalate. First Response: Act as the first point of contact for minor issues or conflicts between members, resolving with empathy and escalating when necessary. Promotion & Awareness: Actively promote and create awareness about upcoming events, classes, and campaigns to members on-site. Standards Check: Ensure club spaces (lounges, courts, studios, poolside, etc.) meet cleanliness, safety, and presentation standards; escalate anything below standard immediately. Collaboration: Work closely with reception, coaches, operations, and management to deliver seamless service and communication for members. Reporting: Submit a short daily or shift report summarizing member engagement, issues observed, and feedback collected. Role Model: Uphold the club’s values and culture by demonstrating positivity, professionalism, and enthusiasm at all times. Visibility: Maintain a consistent presence in key areas of the club so members always feel supported and connected. Qualifications & Skills Strong communication and interpersonal skills. Positive, approachable, and proactive personality. Observant and detail-oriented with strong problem-solving skills. Ability to stay calm under pressure and handle sensitive situations with discretion. Team player who collaborates effectively across departments. Previous experience in customer service, hospitality, or community roles is an advantage. Work Conditions On-site role with flexible shifts, including evenings, weekends, and special events. Active presence throughout club facilities, requiring standing, walking, and engaging with members for extended periods.