Director of Operations - Atlanta, GA

Director of OperationsLocation: Atlanta, Georgia (Nationwide Travel Required)Compensation: $80,000 (W2) + Benefits + Company VehicleCommunity Concierge Services (CCS) is a fast-growing provider of evening valet trash and concierge-style services for multifamily communities. We take pride in delivering consistent, reliable, and high-quality service to our clients across multiple markets. As we continue to expand, we're looking for a Director of Operations to lead our teams, strengthen client relationships, and ensure our service standards remain the best in the industry.

We are seeking a Director of Operations to lead our teams, strengthen client relationships, and ensure our service standards remain the best in the industry. This role requires extensive travel - up to 90% of your time - to support operations in different markets, conduct site visits, cover routes when needed, and attend industry events. About the RoleThe Director of Operations is a critical leadership position responsible for overseeing day-to-day valet trash operations across all CCS markets. You will work closely with our Leadership Team, Regional and District Managers, and front-line porters to make sure service never skips a beat.

This role is both strategic and hands-on - one day you might be leading a company-wide initiative or meeting with apartment association leaders, and the next you may be stepping in to cover a route to ensure no community is left without service. This is an exciting opportunity for someone who thrives in a fast-paced, people-first environment, enjoys building teams, and wants to play a central role in growing a company nationwide. What You'll Be DoingLead Operations: Oversee all valet trash services across multiple markets, ensuring every community receives reliable, high-quality service. Develop Teams:

Recruit, train, and mentor Regional and District Managers, Team Leads, and porters to uphold CCS standards and grow into future leaders. Client Success: Build strong relationships with property managers and management companies by conducting regular site visits and responding quickly to feedback or escalated issues. Problem-Solving on the Spot: Support teams with onsite challenges such as equipment breakdowns, employee incidents, and coverage issues - ensuring service never misses a night. Growth & Expansion: Partner with ownership and the sales team to help expand CCS's footprint through referrals, industry events, association networking, and trade shows. Hands-On Coverage:

Step in when needed to run routes, cover absences, or assist in new market launches - sometimes requiring overnight travel. Operational Excellence: Support scheduling, payroll review, and reporting processes while leading operations calls and implementing new procedures. Industry Engagement: Represent CCS at apartment associations, trade shows, and community events to enhance our visibility and reputation. What We're Looking For5+ years of leadership experience in operations, facilities management, logistics, or a related field. Demonstrated success managing multi-site operations and distributed teams. Strong communication and relationship-building skills with both clients and employees.

Hands-on, flexible leadership style with the ability to jump in where needed. Comfortable with extensive travel (up to 100% at times), including overnight stays. Ability to work evenings and weekends as business demands. Valid driver's license and ability to meet company vehicle use requirements. Compensation & Benefits$80,000 (W2), paid bi-weekly (26 pay periods per year)Company vehicle provided for all work-related activitiesGas for work covered by CCSHealth Insurance Plan: CCS sponsors a health plan for employees and their families (currently covering 60% of premiums; subject to change)401(k) with company match:

After 12 months, CCS will match up to 4% on the first 5% investedGym pass Membership:

Access to a nationwide network of gyms and wellness programs (eligibility applies)Additional Service Commissions available based on performance and company growthWhy Join CCS?Be part of a fast-growing company with opportunities for advancementPlay a key leadership role in shaping operations and driving growthWork closely with ownership and leadership in a collaborative, people-first cultureMake an immediate impact on service quality and client success nationwideIf you're a leader who's not afraid to roll up your sleeves, thrives on building teams, and wants to be part of a growing company making waves in the multifamily services industry, we'd love to hear from you.