Community Engagement & Reputation Management Specialist — Philippines (Remote)

Join GrowthAssistant and help our clients build stronger online communities and trusted brand reputations. We’re looking for a Community Engagement & Reputation Management Specialist who thrives on connection, consistency, and communication. You’ll be the voice of multiple brands — engaging audiences, managing feedback, and ensuring every comment, message, or review is handled with professionalism and empathy.Compensation & PerksSalary: Final offer based on skills and experience matched to role requirementsWork Setup: 100% permanent work-from-homeBonuses:$25 monthly perfect attendance bonus Performance bonusAnniversary bonus (₱5,000 at 1 year; ₱10,000 at 2 years)$300 referral bonus per successful hirePaid Parental LeavePaid Time Off:7 holiday PTO days/year6 regular PTO days/yearHealth Coverage: Comprehensive HMO planAbout the RoleAs a Community Engagement & Reputation Management Specialist, you will:Monitor and respond to conversations across social and review platformsEnsure communities feel heard, valued, and supportedManage engagement workflows, track performance, and flag potential brand risksProvide insights to inform marketing and customer experience strategiesYour work will directly contribute to protecting and enhancing brand reputation while providing actionable feedback for clients.What You’ll DoMonitor Meta (Facebook & Instagram) and major review/feedback platforms dailyTrack and respond promptly to all comments, mentions, DMs, and reviewsDraft brand-aligned, timely responses following client voice guidelines and FAQsEscalate sensitive topics or potential risks to internal teams or clientsMaintain organized logs and reports of engagement activity, response times, and volumeProvide community sentiment insights and recurring questions to support social/marketing teamsEnsure no comment or interaction goes unanswered within established SLAsCompile weekly/monthly reports summarizing review trends, ratings, and sentimentIdentify opportunities to highlight positive feedback and strengthen brand perceptionWhat We’re Looking For1–2 years of experience in community management or social media moderationFamiliarity with Meta Business Suite or similar social media management toolsExcellent written communication, grammar, and attention to detailProven ability to multitask across multiple client accountsExperience with tracking systems (Google Sheets, Excel, or project management tools)Prior experience monitoring and managing online reviews (Google, Trustpilot, Yelp, BBB)Strong judgment and ability to identify brand/reputation risks quicklyNice-to-Have SkillsExperience with Sprout Social, Hootsuite, or SprinklrAgency or multi-brand community management backgroundFamiliarity with social listening and sentiment analysis toolsExperience with reputation management platforms (Reputation.com, Podium, Yext)Customer support or PR experience, especially handling sensitive feedbackGrowth OpportunitiesDevelop expertise in brand voice alignment across diverse industriesRecommend engagement and community strategy improvements based on trendsTrain and mentor new community managers as teams expandContribute to social and PR strategy using sentiment insightsOwn and optimize SOPs for review monitoring, escalation, and reportingPartner with marketing and CX teams to enhance overall reputation management strategyWhy You’ll Love Working HereAt GrowthAssistant, you’ll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in your career. We value your growth and recognize your contributions every step of the way.Apply today and take the next step in your career with GrowthAssistant!