Community Healthcare Assistant

Job SummaryThere is the opportunity to join our community nursing team in Mid-Norfolk (Dereham) as a Community Healthcare Assistant.The role will be to visit patients in care homes across the Dereham area, and address a variety of care needs, for example,diabetes care / insulin administration, wound care, venepuncture and catheter care.Our service works 7 days a week. You will be able to demonstrate flexibility as well a sound clinical basis and understanding of community working.We would welcome prospective applicants to contact us for further information as well as meeting the team. You will be able to demonstrate a good basic knowledge of health care and appreciation of community based working.Main duties of the jobTo contribute to the delivery of a variety of interventions for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.To work within the integrated team to facilitate early discharge from hospitalTo work within the integrated team to prevent unnecessary admission to hospitalTo work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.About UsWe have full-time hours available. The nursing team is based in Dereham and consists of Nurses, Assistant Practitioners and Healthcare assistants. The Therapy team are based with the Nursing team and work very closely. They consist of Physiotherapists, Occupational Therapists and Assistant Practitioners.Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.We would welcome conversations with interested people, as well as meeting the team etc.DetailsDate posted13 October 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year pro rata per annumContractPermanentWorking patternFull-time, Flexible workingReference number839-7542904-GPJob locationsDereham Community HospitalNorthgateDerehamNR19 2EXJob DescriptionJob responsibilitiesClinicalThe Post Holder Will:Apply competency based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner, following a prescribed treatment/care plan.Plan and prioritise own visits to delegated patients, and ensure these are documented in personal work diary.Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basisMake basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner.Liaise with other health care professionals as required.Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment.Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood sugars, venepuncture, supervising transfers, and passive exercises.Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.Contribute to the requisitioning of supplies and equipment through electronic ordering systems.Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.Work with qualified practitioners with group work/clinics as required.Demonstrate an awareness and understanding of consent, and gain consent, and gain consent as appropriate following organisational policies.Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general house keeping tasks.Share responsibility of indirect patient contact tasks, such as, answering phones, arranging appointments, processing referrals and inputting activity data.Undertake health promotion/education as required, e.g. smoking cessation, falls etc.Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.Demonstrate basic IT and standard keyboard skills.ProfessionalThe Post Holder Will: To be an active member of the in-service training programme by attendance at and participation in staff meetings, training sessions, courses and reflective practice. To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development plan. To demonstrate an awareness of clinical governance and risk management and apply to work situations. To provide peer support to other carers. To develop competencies to enhance practice and ability to meet needs of patients and the service.CommunicationTo establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building.To demonstrate an ability to communicate with patients/carers with complex needs, using clear and effective verbal/non-verbal communication.To gather and collate information to enable co-ordinator to plan interventions/liaison with others.To provide direct feedback to professionals as appropriate, and in a clear and concise way.To contribute to accurate and timely patient records, including data collection.To communicate and share information with DNs, GPs and SWs as necessary.Be able to communicate effectively with patients/relatives with communication difficulties i.e. deafness, blindness, learning difficulties.To provide feedback to co-ordinator in a clear and concise wayOrganisationalThe Post Holder Will: Undertake mandatory training as required. Participate in a Personal Development Review process. Undertake Personal Development Plans for other staff members. Take part in clinical supervision as per Trust Policy. Follow Trust policies, and local procedures. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy. Contribute to clinical audit as required. Complete the staff survey as required. Complete risk assessments and incident forms as requiredJob DescriptionJob responsibilitiesClinicalThe Post Holder Will: Undertake mandatory training as required. Participate in a Personal Development Review process. Undertake Personal Development Plans for other staff members. Take part in clinical supervision as per Trust Policy. Follow Trust policies, and local procedures. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy. Contribute to clinical audit as required. Complete the staff survey as required. Complete risk assessments and incident forms as requiredPerson SpecificationPersonal and People DevelopmentEssentialDemonstrates ways to manage stressful situationsShows examples of being a team playerAwareness of own limitationsGood organisational skillsOpen to change and developmentAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adultsAble to show initiativeAble to work aloneAssertiveGood listening skillsCommunicationEssentialDemonstrates an awareness of Tact and DiplomacyEDemonstrates and awareness of empathy and SensitiveAbility to use own initiativeAble to communicate effectively using the English language in both verbal and written formsEssentialSkills, Abilities and KnowledgeKnowledge of additional in-house training & short coursesDemonstrates being Highly MotivatedGood communication skillsDesirableKnowledge of multi-disciplinary team rolesExperience of working in a community settingExperienceEssentialExperience of working with the general publicExperience of working within a Healthcare settingEvidence of on-going learningLiteracy skillsDesirableExperience of working in people's homesExperience of working with people at the End of lifeQualificationsEssentialNVQ 2 in health and social care or equivalentDesirableNVQ 3 in careOtherEssentialBe able to kneel, bend & stoop, and work in cramped environmentsAble to manoeuvre patients using handling aidsAble to manoeuvre limbs of around 5-6kgMust have a full UK driving license and have access to a vehicleAble to communicate effectively in written and verbal English LanguageProfessional appearancePerson SpecificationPersonal and People DevelopmentEssentialBe able to kneel, bend & stoop, and work in cramped environmentsAble to manoeuvre patients using handling aidsAble to manoeuvre limbs of around 5-6kgMust have a full UK driving license and have access to a vehicleAble to communicate effectively in written and verbal English LanguageProfessional appearanceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameNorfolk Community Health and Care NHS TrustAddressDereham Community HospitalNorthgateDerehamNR19 2EXEmployer's websitehttps://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)Employer detailsEmployer nameNorfolk Community Health and Care NHS TrustAddressDereham Community HospitalNorthgateDerehamNR19 2EXEmployer's websitehttps://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)