Community Manager

FWI is building a team to support Puerto Rico Department of Housing (PRDOH) Communication Services program for the Community Development Block Grant for Disaster Recovery (CDBG-DR) and Community Development Block Grant for Mitigation (CDBG-MIT). The Community Manager will monitor and track online communications, implement social media campaigns, and build friendly relationships with stakeholders, citizens, professionals, and journalists across all digital platforms.FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment.Position is contingent upon contract award**Work Schedule and LocationHybrid This full-time hybrid position will work Monday through Friday,8am to 5pm, with some onsite work in San Juan, Puerto Rico.Monitor, track, report, and provide feedback on online reviews, communications, trends, and/or messages and organize and manage events to boost brand awarenessSet, plan, and implement social media communication campaigns and strategies to improve client communicationsEnsure all the posted content is correct and current with client brand, policies, and guidelinesCoordinate and collaborate with other departments in the development of social media strategies to encourage responses that will build friendly relationships with stakeholders, citizens, professionals, and journalistsProvide recommendations to the client on identified opportunities to expose the brandRespond to all the received messages and interact on a daily basis daily with the community through all the social media accounts of the clientStay up to date with digital technology trendsRequiredBachelor's Degree in Public Relations, Marketing, Communications, or a relevant field3+ years of experience in a related fieldExtensive experience planning and leading community activities, ability to identify and track relevant community key performance indicatorsHands-on experience with social media management, ability to interpret website traffic, attention to detail, critical thinking, and problem solverExcellent verbal and writing skills in both Spanish and EnglishFWI is an Equal Opportunity Employer, including disability/vets. At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, includingHealth InsuranceDental InsuranceVision InsuranceLong-term and Short-term Disability InsuranceLife Insurance401(k) PlanHoliday PayPaid Time OffNegotiable