Community Manager

Company DescriptionNational Network Communications (NNC) started with a small team in Sharjah dedicated to delivering top-tier PR and media communications. Today, NNC has grown to a family of over 60 creatives focused on excellence. NNC has established a strong presence in both the governmental and private sectors of the UAE, known for dynamic and effective campaigns. Our collective, collaborative approach ensures successful outcomes for our clients. Welcome to 'The We,' welcome to NNC.Job Title: Community ManagerDepartment: Social MediaLocation: EgyptReports to: Account Manager / Social Media DirectorAbout the RoleAs a Community Manager, you will be the voice and personality behind our clients’ social media presence. You’ll build meaningful connections, foster engagement, and nurture online communities across various platforms. Working closely with the strategy and content teams, you’ll help humanize brands, protect their reputation, and ensure that every interaction reflects their tone of voice and values.Key ResponsibilitiesCommunity Engagement & ManagementManage day-to-day interactions on all social media platforms (Instagram, X, TikTok, Facebook, LinkedIn, YouTube, etc.).Respond promptly to comments, DMs, mentions, and tags in line with the brand’s tone of voice.Proactively engage with audiences, influencers, and relevant online communities to increase visibility and positive sentiment.Monitor social conversations, identify trends, and escalate sensitive issues to the internal team and clients when necessary.Manage Instagram broadcast channels.Content CollaborationCollaborate with the content and creative teams to ensure posts spark conversation and align with community insights.Suggest content ideas based on audience feedback, trends, and engagement data.Listening, Reporting & InsightsPrepare regular community reports with insights and actionable recommendations.Monitor competitor activity and share relevant opportunities for brand differentiation.Crisis & Reputation ManagementIdentify potential crises early and follow escalation protocols.Work with account leads to ensure consistent and professional communication during sensitive moments.Requirements2–4 years of experience in community management, preferably within a social media or digital agency.Strong knowledge of social media platforms, trends, and digital culture.Excellent written and verbal communication skills in English & Arabic.Comfortable handling multiple clients and switching between different tones of voice.Empathetic, proactive, and adaptable, you understand audiences and what makes them engage.Preferred SkillsExperience managing online communities for brands in diverse industries (e.g., mainly government, lifestyle, FMCG, or tech).Creative mindset with strong attention to detail and tone consistency.Flexibility to manage real-time engagement during weekends or campaigns when needed.