Community Manager

Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.Toters is looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.ResponsibilitiesDevelop a content planCreate engaging content for all platforms, including blog pieces, articles, social media posts, newsletters and videos. Analyze web traffic and relevant community matricesSet and implement social media and communication campaigns to align with marketing strategiesProvide engaging text, image and video content for social media accountsRespond to comments and customer queries in a timely mannerMonitor and report on feedback and online reviewsOrganize and participate in events to build community and boost brand awarenessCoordinate with Marketing team to ensure brand consistencyLiaise with Business Development and Tech department to stay updated on new products and featuresBuild relationships with customers, potential customers, industry professionals and journalistsStay up-to-date with digital technology trendsRequirementsBSc degree in Marketing or relevant fieldProven work experience as a community managerExperience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)Ability to identify and track relevant community metrics (e.g. repeat attendance at events)Excellent verbal and writing communication skillsHands on experience with social media management for brandsAbility to interpret website traffic and online customer engagement metricsKnowledge of online marketing and marketing channelsAttention to detail and ability to multitask