Store Manager

COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!MINIMUM STARTING SALARY $75,000. , DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE!Purpose Of The RoleThis vital position serves as the key leader within the store who takes ownership for cultivating a culture in which employees can thrive and overseeing effective operational performance, positive customer experience, and overall profitability. The successful store manager does this in alignment with CommunityAid’s mission, core values and behaviors, and while serving and leading the rest of the store management team and employees.

Key Areas Of ResponsibilityCultureChampions CommunityAid’s culture as a servant leader and role model who embraces, exemplifies, endorses and teaches our culture in all aspects. Cultivates a work environment where individuals and teams thrive in working relationships and performance. Supervision of Store Management TeamsMotivates and develops store management teams using core behaviors, training, ongoing developmental coaching, standard operating procedures, and performance reviews. Provides guidance to the store management team on optimizing people leadership and front/back operations.

Staffing and Leadership DevelopmentOversees the recruitment, hiring, and new employee integration process to ensure stores are staffed with people who fit CommunityAid’s culture and core values. Monitors staffing levels and partners with the Operations Manager and Human Resources to manage staffing requirements. Focuses on talent development to prepare future Assistant Store Managers, Operations Managers, and Store Managers. Partners with all departments to drive, support and communicate key business goals, initiatives, and mission to all stakeholders. Operation OversightImplements and ensures accountability for policies, procedures, and operations standards.

Oversees safety in the workplace to create a work environment where all employees can thrive both in their work and working relationships. Financial OversightDelivers key financial objectives with a focus on labor turns, revenue, optimized labor management, and spend control. Collaborates with the Operations Manager to implement action plans to ensure budget, financial goals, and production needs are met. On-Brand Operations and Customer Experience –Drives exceptional customer service initiatives at every customer interaction point within operations (donation door, register, sales floor).

Partners with their leader and the Marketing team to build brand awareness, drive sales and traffic through company initiatives and effective in-store events. Compliance and Regulatory Activities-Takes ownership to ensure compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by Assistant Store Managers, Operations Manager, and employees.

Core CompetenciesEmbraces CommunityAid’s Mission Models servant-leadership; embraces, exemplifies, endorses, and teaches CommunityAid’s 12 Core Behaviors, and demonstrates the core behaviors in all their interactions with people regardless of their roleStrong business acumen and data-informed decision-making ability paired with technical skills to achieve operational and company goals Effective leadership, coaching, and performance management skills focused on developing individuals to achieve potential Well-developed emotional intelligence; aware of the impact of their behavior on the people around them with the ability to adjust approach to the situation Strong critical thinking, problem-solving and planning skills Exceptional communication skills with an emphasis on clarity, as well as listening to feedbackTeamwork and collaborationQualificationsAssociate or bachelor’s degree related to business management preferred; High School diploma or equivalent requiredThree or more years of experience in a supervisory role within comparable retail and/or service-oriented businessesExperience effectively managing people in a fast-paced, professional work environmentAble to lead and positively influence people through challenging situations Strong organizational skills, able to adjust and prioritize work to meet clear time frames and deadlines Able to maintain confidentialilty and appropriately handle sensitive informationAble to work evenings and weekends on a regular basisDemonstrated ability to read, write and speak English with proficiencyMust have a valid Driver’s LicensePhysical RequirementsAbility to frequently lift and carry 21 to 35 poundsAbility to occasionally carry up to 50 poundsAbility to push and pull up to 20 poundsAbility to stand for extended periods