Complaints Support Specialists

Job DescriptionWe’re Hiring: Complaints Support SpecialistsWe’re looking for a detail-driven and customer-focused professional to support our complaints process across multiple areas, including administration, product/service complaints, and telephony.You will deliver first-class customer service via telephony and email, supporting customers with empathy, active listening, and clear communication. Your focus will be on complaints handling and administration. High levels of engagement and professionalism are essential. As the project develops, you may receive additional training to handle more complex complaint investigations, offering opportunities for growth.What You’ll Be DoingHandle inbound and outbound calls answering queries about motor finance products and processesSupport complaint investigations by managing correspondence, records, and reporting.Ensure compliance with FCA regulations, Consumer Duty, and company standards.Communicate professionally with customers, dealers, and internal teams.Assist with identifying trends and root causes to improve processes.What We’re Looking ForStrong written and verbal communication skills.Excellent organisational and administrative ability.Customer service orientation with a professional telephone manner.Familiarity with complaint handling processes (motor finance experience desirable).Proficiency in Microsoft Office.Minimum Job RequirementsNational Senior Certificate (Grade 12)/Matric with Maths & EnglishClear Credit and Criminal record1- 2 years’ Proven experience in the insurance space/FSP Campaign (International Campaigns)Exceptional ability to use Microsoft Office packages including Word, Excel & Powerpoint.Required SkillsCommunication Skills: Excellent written and verbal communication, including professional correspondence and telephony.Regulatory Awareness: Familiarity with FCA regulationsCustomer Focus: Experience in a customer centric environment, professionalism, and delivering fair outcomes for customers.Administrative Competence: Accurate record-keeping, database management, and SLA adherence.Analytical Ability: Identifying trends, root cause analysis, and risk escalation.Core BehaviorHuntswood’s employees are described as dependable, driven and collaborative.The job holder should align to our 6 Fundamental Values:Bring Your “A” GameStrive For Greater Enable and empower all employeesDo the right thingOwn itDeliver unbelievable service"It's not just about what we do, but the way we do it. And it's our values that make us special." NB: All appointments are subject to the positive outcome of pre-employment verification checks.Apply